Forum Discussion
Chrome Version 100.0.4896.30 (Official Build) beta won't verify
I'm using the beta channel of Google Chrome and an update that came through during a Chrome restart today (seems it was made available yesterday) broke 1Password. I am constantly getting the message that 1Password can't verify the browser. I've quit 1Password completely, quit Chrome completely, rebooted computer numerous times, etc. Nothing is helping.
1Password Version: 7.9.2
Extension Version: 2.3.0
OS Version: MacOS 12.2.1
34 Replies
- Former Member
Since you're no longer offering stand-alone licenses for 1P 7, and you've let 1P 6 just die out due to changes in Chrome, you've lost a loyal customer. I will not be extorted into a subscription service. That is unethical of you to allow this to happen, and I am very disappointed. At the very least, you should release a fix for 1P 6 so the browser extension continues to work. I use to extol your services for years, and now I regret that.
- Former Member
@dfresearch Great! In that case, please reach out to us at mailto:support+tradein@1password.com to discuss this further. After emailing in, you'll receive a reply from BitBot with a support ID that looks something like [#ABC-12345-678]. Post that here so that I can locate your email. Then we can chat from there.
- Former Member
I'd be interested in your offer. Thanks.
- Former Member
@dfresearch Sorry about this. However, we are happy to offer you a special promotion if you're interested in a membership. Please let us know!
- Former Member
Ugh another subscription? Bummer.
- Former Member
@dfresearch I believe Jack split off another thread from this one where they said 1Password 6 is no longer getting updates or active support. I believe you are out of luck without upgrading.
- Former Member
I'm still seeing the issue with 1password 6 and classic extension and the "stable" non-beta version of Chrome. Is there a fix forthcoming or am I missing something to make it all work?
- Jack_P_1P
1Password Team
Hey tyrion2016:
Glad to hear that sorted it out! The extension on the left in your screenshot is the 1Password classic extension. It integrates directly with the 1Password app, and supports standalone vaults. The extension on the right is our newer 1Password in the browser extension. This extension can operate both independently, or unlock and lock with the 1Password desktop app, and has features like our Masked Email integration, but only supports 1Password.com vaults.
Jack
- tyrion2016New Contributor
Jack_P_1P Yes, that fixed it! Thank you.
Another question: which of these extensions do I need?
- Jack_P_1P
1Password Team
Hi folks,
Thanks for all of your questions!
Does restarting the 1Password Extension Helper improve your state of play? (Help > Troubleshooting > Restart 1Password Extension Helper) Let me know, and if that doesn't work I can dig in further with you!
@Philipp238:
To confirm, are you using 1Password 7, or 1Password 6? If you're using 1Password 7, and have updated to version 7.9.3 or later, follow the steps I provided above to restart the 1Password Extension Helper, and let me know if that improves your state of play!
Jack