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Forum Discussion
Chrome: "Your connection is not private" and "unable to save item" errors all of a sudden
Been using the 1Password extension for Chrome both at home on my Mac and at work on Windows with absolutely no issues until today. All of a sudden when I clicked on the extension in Chrome, clicked on the + and again + to add a credit card, I received the following warning:
"Your connection is not private. Attackers might be trying to steal your information from my.1password.com (for example, passwords, messages, or credit cards)."
I've already restarted the browser, cleared all browsing data, and restarted the computer. The only difference now is instead of immediately getting that above message, the website tries to load for about 30 seconds now before it shows that message.
Also, when I was creating an account for the Support Community in order to post this thread, upon clicking "Save in 1 Password" after entering my user name, and then clicking "Save" on the pop-up window, I got an "unable to save item" error, which I've also never received before.
So what's going on? The Chrome extension on my Mac is still working fine. It's just in Chrome on Windows 10.
1Password Version: Not Provided
Extension Version: 2.0.5
OS Version: Windows 10
18 Replies
@ag_ana ag_chantelle
Everything works fine on Firefox on the same computer (Windows 10) but still not on Chrome. So it appears it's an issue with Chrome, not the extension or the network. And the issue is your website itself (my.1password.com) not opening normally on Chrome in order to sign in to the extension or to make edits to items. I sure hope this is resolved very quickly because I do NOT want to switch browsers, and I feel unsafe logging into 1Password on Chrome with that message it displays, so I'm not able to use 1Password currently without having to open another browser (FireFox) to copy/paste passwords from the extension.
The certificate is issued to "*.outsystemsenterprise.com", but you requested my.1password.com, so there is some middleware intercepting your secured connection. Some company middleware are breaking TLS connections this way to control outgoing data flow, but this thwarts end-to-end security. There is no way to detect if this man-in-the-middle sniffing is a legitimate company monitoring or a hacking attack from a criminal, so 1Password rejects such connections.
@ag_ana
Company network - but it's literally an office of one (me), so I know I haven't made any changes to the network and it had always worked before. Let me try installing FireFox and the 1Password extension for FireFox and seeing if I have the same issues, so we can know if it's a Chrome problem or something else. I'll let you know here soon.
Followed your instructions exactly, but after re-installing the 1Password extension, I get the same message ("Your connection is not private") when attempting to log into my 1Password account to use the extension. Chrome Version 92.0.4515.131 (Official Build) (64-bit). Windows 10.
ag_chantelle1Password Team
@usagora
Can you try re-installing 1Password for Chrome and let me know if it improves your state of play?
- Clear Chrome's cache again by following the instructions posted here.
- Right-click on the 1Password icon on Chrome's toolbar > Remove from Chrome.
- Install a fresh copy of 1Password from here > Close and Open Chrome > Try 1Password again.
Let me know how it goes!
