Forum Discussion

Joelc's avatar
Joelc
Super Contributor
3 years ago

CIBC On-Line Card Number Not Being Entered!

I am posting this in the Windows Forum noting I have this problem on _ALL O_F 1Password for iOS, macOS and Windows.

I have had this problem for the last two to three weeks and would really like to get it solved.

The Problem: When I try to log onto CIBC On-line (see https://www.cibconline.cibc.com/ebm-resources/online-banking/client/index.html#/auth/signon ) 1Password does not complete / fill the "card number" field; that is a) 1Password does enter the card number credentials in the card number name field and b) 1Password "associates" the card number field with the my visa an dotter credit cards (i.e., when I place the cursor in teh card number field I get a drop down list of every credit card I have but NO CIBC ON LINE BANKING CARD NUMBERS). Worth not in the CIBC On-line Password field IS properly entered!

Please advise how I can fix the problem or, if teh problem is on 1Password's end, please fix it.

Would really love to get this fixed.

1Password Version: Not Provided
Extension Version: Not Provided
OS Version: Not Provided
Browser:_ Not Provided

browser extension

15 Replies

Show More
  • Joelc's avatar
    Joelc
    Super Contributor
    3 years ago

    1P_Dave , it has been another month since we last exchanged post on this and I wold appreciate any update on this and the issue becoming -- correction, already is -- a real PITA. I am curious as to a) when it will be fixed (i.e., what is the ETA) and b) what is taking so long? Thx!

  • 1P_Dave's avatar
    1P_Dave
    Icon for Moderator rankModerator
    3 years ago

    Joelc

    I'm sorry for the delayed response. I don't have any updates to provide at the moment, the issue has been filed with our developers and is in the backlog to be further investigated.

    For the moment, you can save a new Login item using the following method as a workaround:

    1. Navigate to the login page of the website.
    2. Enter your details in all fields and click "Save in 1Password".
    3. Give the item a title and click "Save".
    4. Now refresh the page, click the Password field, click on the Login item you just created and see if you are able to fill.

    1Password will save a custom field for the "Card number" field in the new item and should fill it correctly. However you need to click on, and fill from, the "Password" field on the CIBC website and not the "Card number" field in order to see the new Login item being suggested.

    I know that this isn't an elegant solution and hopefully our developers will be able to improve filling on the website in question in the future.

    -Dave

  • Joelc's avatar
    Joelc
    Super Contributor
    3 years ago

    1P_Dave : Good morning. I would appreciate any update you can provide on this fix as it appears -- at least to an outsider like me -- that it is taking an extended period of time to fix, particularly given that I log onto CIBC online banking everyday to pay bills, etc. Thank you.

  • Joelc's avatar
    Joelc
    Super Contributor
    3 years ago

    Hello 1P_Dave :

    I appreciate ALL of a) the response and b) that it is not me (i.e., others have the same experience) and c) that it is being worked on.

    I hope that you can get this resolved shortly so that.

    Would appreciate you keeping me posted on your progress.

    Thank you.

  • 1P_Dave's avatar
    1P_Dave
    Icon for Moderator rankModerator
    3 years ago

    Hello Joelc! 👋

    I'm sorry that 1Password is running into filling issues on the CIBC website. I see that one of my colleagues has already opened an internal issue for this and our developers will investigate further. While I can't make any promises, we should be able to update 1Password's filling brain to improve the situation here.

    Thank you for reporting the issue. 🙂

    -Dave

    ref: dev/core/core#18322