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Former Member
3 years ago

Clicking the 1password icon on Firefox windows only opens a blank webpage.

This is an issue on this computer and this version (see details below) only. It works fine otherwise on this computer on Edge and on Firefox on another computer. 1Password Version: Not Provide...
browser extension
steph_giles's avatar
steph_giles
Icon for 1Password Team rank1Password Team
3 years ago

Hey @GAE5,

I'm sorry for the trouble, can you check your settings to see if you have Firefox set to run in private browsing mode or never remember history? If so can you try disabling this and then test again to see if things work as expected?

Let me know how you get on!

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the 1password icon on Firefox windows only opens a blank webpage.","id":"message:91909","revisionNum":1,"repliesCount":3,"author":{"__ref":"User:user:-1"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:1password"},"conversation":{"__ref":"Conversation:conversation:91909"},"readOnly":false,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:91909"},"body@stripHtml({\"truncateLength\":200})":" This is an issue on this computer and this version (see details below) only. It works fine otherwise on this computer on Edge and on Firefox on another computer. \n\n \n\n 1Password Version: Not Provide...","body@stringLength":"543","rawBody":"

This is an issue on this computer and this version (see details below) only. It works fine otherwise on this computer on Edge and on Firefox on another computer.

\n\n
\n\n

1Password Version: Not Provided
\nExtension Version: 2.5.1
\nOS Version: Windows 8.1 pro Version 6.3 Build 9600
\nBrowser:_ Firefox 109 64-bit
\nReferrer: forum-search:Clicking the 1password icon on Firefox windows only opens a blank webpage.

\n","kudosSumWeight":0,"postTime":"2023-01-18T00:40:58.000-08:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"TagEdge","cursor":"MjUuM3wyLjF8b3wxMHxfTlZffDE","node":{"__typename":"Tag","id":"tag:browser extension","text":"browser extension","time":"2025-01-27T11:33:20.668-08:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}}]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:91909_1"},"latestVersion":null,"metrics":{"__typename":"MessageMetrics","views":81},"visibilityScope":"PUBLIC","canonicalUrl":null,"seoTitle":null,"seoDescription":null,"isEscalated":null,"placeholder":false,"originalMessageForPlaceholder":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"archivalData":null,"customFields":[{"__typename":"CustomStringField","name":"smartconx_source_identifier","stringValue":""},{"__typename":"CustomStringField","name":"smartconx_message_origin","stringValue":""},{"__typename":"CustomStringField","name":"smartconx_share_messages","stringValue":""}],"body":"

This is an issue on this computer and this version (see details below) only. It works fine otherwise on this computer on Edge and on Firefox on another computer.

\n\n
\n\n

1Password Version: Not Provided
\nExtension Version: 2.5.1
\nOS Version: Windows 8.1 pro Version 6.3 Build 9600
\nBrowser:_ Firefox 109 64-bit
\nReferrer: forum-search:https://1password.community/search?Search=Clicking%20the%201password%20icon%20on%20Firefox%20windows%20only%20opens%20a%20blank%20webpage.

"},"Conversation:conversation:91909":{"__typename":"Conversation","id":"conversation:91909","solved":false,"topic":{"__ref":"ForumTopicMessage:message:91909"},"lastPostingActivityTime":"2023-01-18T08:50:59.000-08:00","lastPostTime":"2023-01-18T08:50:59.000-08:00","unreadReplyCount":3,"isSubscribed":false},"ModerationData:moderation_data:91909":{"__typename":"ModerationData","id":"moderation_data:91909","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"Revision:revision:91909_1":{"__typename":"Revision","id":"revision:91909_1","lastEditTime":"2023-01-18T00:40:58.000-08:00"},"ForumReplyMessage:message:91910":{"__typename":"ForumReplyMessage","id":"message:91910","conversation":{"__ref":"Conversation:conversation:91909"},"author":{"__ref":"User:user:17244"},"revisionNum":1,"uid":91910,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:1password"},"subject":"Re: Clicking the 1password icon on Firefox windows only opens a blank webpage.","readOnly":false,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:91910"},"parent":{"__ref":"ForumTopicMessage:message:91909"},"body":"

Hey @GAE5,

\n\n

I'm sorry for the trouble, can you check your settings to see if you have Firefox set to run in private browsing mode or never remember history? If so can you try disabling this and then test again to see if things work as expected?

\n\n

Let me know how you get on!

","body@stringLength":"294","rawBody":"

Hey @GAE5,

\n\n

I'm sorry for the trouble, can you check your settings to see if you have Firefox set to run in private browsing mode or never remember history? If so can you try disabling this and then test again to see if things work as expected?

\n\n

Let me know how you get on!

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