Forum Discussion

aemerson's avatar
aemerson
Occasional Contributor
4 months ago

Cmd-\ suddenly not bringing up prompt

I can't use cmd-\ to bring up the normal 1P prompt in MS Edge/Mac.  I use that instead of the browser-based drop downs, and have for years. This started recently, possibly with an Edge update. It w...
macos
aemerson's avatar
aemerson
Occasional Contributor
4 months ago

You have it right!  It's likely less than a few weeks ago, but very recently nonetheless.

I just validated this again.  Of course, it could be my Edge settings, right?  But I didn't change any that I can think of...  As well, on my laptop I have two accounts--work and home.  And this behavior followed identically on each login.  Same timing, same Edge/Chrome, everything.

Anyway, here you go.  Thanks!

 

  • 1P_SimonH's avatar
    1P_SimonH
    Icon for Community Manager rankCommunity Manager
    4 months ago

    Thanks for that, aemerson! Not to play 20 Questions with you, but I do have a couple of follow ups:

    • Are you seeing this missing Quick Access behavior on every form/login in Edge?
    • Are you running any other extensions in Edge, and if so, what are they?
    • If you disable those other extensions, does Quick Access work like usual?

    The second and third bullets are to check if it's possible that another extension is also using the cmd+\ shortcut, keeping 1Password from using it.

    • aemerson's avatar
      aemerson
      Occasional Contributor
      4 months ago

      It just occurred to me, I should clarify: I don't use Quick Access, unless I have multiple logins for a site (I have a bunch of those).  With only a single login for a given site, cmd\ simply fills it right in.  Multiple logins? It pops up Quick Access and asks me to choose, which do you want.

      THAT'S the behavior that's missing.  I never use Quick Access by itself, just cmd\

    • aemerson's avatar
      aemerson
      Occasional Contributor
      4 months ago

      No worries.  As far as I can tell, this missing Quick Access behavior is on every form/login I've tried over the last couple days in Edge.  My golden go-to for everything is Google; sure enough, I get only the browser extension drop-down and not the Quick Access. 

      I have to say, I've wrestled over various browser and 1P updates getting the extension drop-down menu to stop showing, and using only Quick Access.  I usually get things settled in, but this is the first time I've seen Quick Access simply not appear in a normal window.  InPrivate windows, I do struggle with getting Quick Access to appear--sometimes it works, then after another update it stops working, then some time later it works again.

      Let's see, Edge extensions: 

      1Password
      Disable HTML5 Autoplay
      I Still Don't Care About Cookies
      PDF24 Tools
      Print Friendly
      Privacy Badger
      Save & Convert Image As Type
      Fireshot
      User Agent Switcher (forgot I had that--I don't need it)
      uBlock Origin
      Consent-O-Matic
      Daily Mail Blocker
      My T-Mo Helper (parses page code to display my account SOC code)
      Open Tabs Next to Current

      I am very familiar with turning off the HTML Autoplay disabler, Privacy Badger, and uBlock Origin when troubleshooting web pages and things like this.  Nothing worked.

      I will say, Disable HTML5 Autoplay and Privacy Badger were set to allow in InPrivate, while everything else was not.  I turned that OFF for those two extensions, and made sure 1P was enabled for InPrivate, and tried with an InPrivate window--no joy.

      Oh, this is interesting: I just logged in to my MB Pro as Guest, logged into the 1P app (LOVE LOVE LOVE the QR code!), installed the extension, got everything synchronized, and ran Edge.  Clearly under Guest login this is a brand new, unsullied configuration.  And...same behavior.  Browser extension drop-down worked, but cmd-\ didn't--even after quitting and restarting 1P and Edge a few times.

      Chrome extensions:

      1Password
      uBlock Origin Lite

      And like I said, Chrome works fine.

      • aemerson's avatar
        aemerson
        Occasional Contributor
        4 months ago

        The pop-up does not show at all.

        Previous to this, sometimes I did get just the blank pop-up with no suggestions.  It eventually solved itself whenever that happened, though--almost like a timing issue or somethnig.