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Forum Discussion
Tonman
1 month agoNew Contributor
Comet Browser with Extension blank UI issue when click the icon
## Issue Description
When clicking on the 1Password browser extension icon in Comet Browser, the extension popup opens but displays only a blank/white UI instead of the expected password manager interface.
## What I Expected
The 1Password extension popup should display the normal interface with:
- Search bar for passwords
- List of saved credentials
- Settings and options menu
- Ability to fill passwords and manage vault items
## What Actually Happens
Instead, the popup shows:
- Completely blank white screen
- No UI elements are visible
- No functionality is accessible
## Console Errors
The browser console shows multiple errors when this occurs:
1. **Content Security Policy Violations**: The extension is trying to load fonts from `https://f2cdn.perplex11y.ai/fonts/...` which violates CSP directives with `font-src 'self'`
2. **Database Transaction Errors**: Multiple `Uncaught NotFoundError` exceptions indicating "Failed to execute 'transaction' on 'IDBDatabase': One of the specified object stores was not found"
3. **LocaleProvider Error**: `Uncaught Error: LocaleProvider not found in React component tree`
4. **Timeout Error**: "Unable to retrieve the popup configuration. Timeout expired.
1 Reply
- 1P_Dave
Moderator
Hello Tonman​! 👋
I'm sorry that 1Password's pop-over window isn't opening correctly in the Comet browser. As a first step, can you try the following:
- Copy the following into the address bar: comet://extensions/
- Then press Enter.
- Turn 1Password off.
- Turn 1Password back on.
If that still doesn't work then right-click on the 1Password icon in Comet's toolbar and click Settings. Do you see a green dot in the browser settings page? Or a different coloured dot and an error message? If you click on About what version of 1Password in the browser are you using?-Dave
- Copy the following into the address bar: comet://extensions/