Forum Discussion

Tonman's avatar
Tonman
New Contributor
1 month ago

Comet Browser with Extension blank UI issue when click the icon

## Issue Description

When clicking on the 1Password browser extension icon in Comet Browser, the extension popup opens but displays only a blank/white UI instead of the expected password manager interface.

## What I Expected

The 1Password extension popup should display the normal interface with:
- Search bar for passwords
- List of saved credentials
- Settings and options menu
- Ability to fill passwords and manage vault items

## What Actually Happens

Instead, the popup shows:
- Completely blank white screen
- No UI elements are visible
- No functionality is accessible

## Console Errors

The browser console shows multiple errors when this occurs:

1. **Content Security Policy Violations**: The extension is trying to load fonts from `https://f2cdn.perplex11y.ai/fonts/...` which violates CSP directives with `font-src 'self'`

2. **Database Transaction Errors**: Multiple `Uncaught NotFoundError` exceptions indicating "Failed to execute 'transaction' on 'IDBDatabase': One of the specified object stores was not found"

3. **LocaleProvider Error**: `Uncaught Error: LocaleProvider not found in React component tree`

4. **Timeout Error**: "Unable to retrieve the popup configuration. Timeout expired.

1 Reply

  • Hello Tonman​! đź‘‹

    I'm sorry that 1Password's pop-over window isn't opening correctly in the Comet browser. As a first step, can you try the following: 

    1. Copy the following into the address bar: comet://extensions/
      • Then press Enter. 
    2. Turn 1Password off. 
    3. Turn 1Password back on.


    If that still doesn't work then right-click on the 1Password icon in Comet's toolbar and click Settings. Do you see a green dot in the browser settings page? Or a different coloured dot and an error message? If you click on About what version of 1Password in the browser are you using? 

    -Dave