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Forum Discussion
Confused with my master password and account password
Sorry if this has been asked before, but I am confused now I signed up for 1password plan. I no longer have 1Password, I have 2Passwords.
Also, your security page says all my data is encrypted wi...
Jack_P_1P
1Password Team
1Password TeamHey @amityweb:
Your account password unlocks your 1Password account whether it's in the 1Password app or on 1Password.com. It was previously called the master password.
So if I had an old vault which the old master password unlocks, shouldn’t I not be able to see it on the web when I login with my account one?
This would depend on whether or not you've migrated that vault to your 1Password account or not. If you're not seeing items on 1Password.com that are on one of your devices in the 1Password app, the next step would be to take a closer look via email. If that's the case, send an email to support+forum@1password.com from the email account you've used to create your 1Password account, and include a link to this thread. After emailing in, you'll receive a support ID from BitBot that looks something like [#ABC-12345-678]. Post that here, and I'll be able to connect the dots and make sure your email has gotten to the right place.
Jack
