Forum Discussion

abj0028's avatar
abj0028
New Contributor
1 month ago

Connect with the desktop app lost when using Zen Browser

1P_Dave​ so glad this extension exists. BUT it is still one of the only frictionful points of using zen as my primary browser. 

frequently (though i can't tell exactly what gets me to this state) 1password looses its trust/connection while in zen and i have to go to the extension in the toolbar to click arbitrarily to "re-establish" the connection with the desktop app. 

this is much clunkier than how it works in chrome. 

hoping one day this will be ironed out because i obviously use 1password all day long on my computer. 

thanks!

browser extension

2 Replies

  • 1P_Dave's avatar
    1P_Dave
    Icon for Moderator rankModerator
    1 month ago

    Hello abj0028​! 👋

    I'm sorry that you're running into issues with 1Password in Zen Browser. While Zen Browser isn't a supported browser, the team and I will help as much as possible. To start with, so that I can better understand the situation, can you tell me the following: 

    1. Do you see the same issue in a supported browser? Specifically, can you try to reproduce the issue in Firefox? 
    2. When the issue occurs, how do you know that the connection with the desktop app is lost? What specific symptoms are you using?
    3. When the issue occurs, if you right-click on the extension icon in your toolbar and click Settings, do you see "Integration status: Connected" or something else? 


    I look forward to hearing from you.

    -Dave

  • loggor's avatar
    loggor
    Dedicated Contributor
    1 month ago

    I've been using it and haven't had any problems with Zen. It might be worth testing if something is causing it.