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abj0028's avatar
abj0028
New Contributor
1 month ago

Connect with the desktop app lost when using Zen Browser

1P_Dave​ so glad this extension exists. BUT it is still one of the only frictionful points of using zen as my primary browser.  frequently (though i can't tell exactly what gets me to this state) 1p...
browser extension
1P_Dave's avatar
1P_Dave
Icon for Moderator rankModerator
1 month ago

Hello abj0028​! 👋

I'm sorry that you're running into issues with 1Password in Zen Browser. While Zen Browser isn't a supported browser, the team and I will help as much as possible. To start with, so that I can better understand the situation, can you tell me the following: 

  1. Do you see the same issue in a supported browser? Specifically, can you try to reproduce the issue in Firefox? 
  2. When the issue occurs, how do you know that the connection with the desktop app is lost? What specific symptoms are you using?
  3. When the issue occurs, if you right-click on the extension icon in your toolbar and click Settings, do you see "Integration status: Connected" or something else? 


I look forward to hearing from you.

-Dave