Forum Discussion

Anonymous's avatar
Anonymous
4 years ago

constant issues logging in and accessing records, what's the problem?

Over the past few days I have encountered persistent errors when attempting to use 1Password and have not been able to access my information. What's going on? 1Password Version: Not Provided ...
browser extension
ag_chantelle's avatar
ag_chantelle
Icon for 1Password Team rank1Password Team
4 years ago

@Kaprow

Sorry to hear about the trouble you're having with 1Password. I'd like to start by understanding a bit more about what you're experiencing:

  • What exact steps are you taking to attempt using 1Password, and what response are you getting?
  • Are the errors you're getting happening in your browser, or the desktop app - or both?
  • Are you able to share a screen shot of the errors you're referring to?

Whatever detail you can provide, around those questions or beyond them, will help us understand the nature of the issue you're seeing.