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Forum Discussion
SharkyGenX67
2 years agoNew Contributor
Constant session expires tab popping up
I keep getting a new tab opening up saying my 1P session has expired, please log in again with your Master Password.
This is happening in Firefox and Edge Chrome.
This is happening on A W10 and ...
1P_Dave
Moderator
2 years agoHello SharkyGenX67! 👋
I'm sorry that you're seeing messages saying that your session is expired and that 1Password in the browser can't connect to the desktop app. So that we can investigate further, can you please send in the following to our support team:
- The extension console log: https://support.1password.com/cs/extension-console-log/
- A diagnostics report: https://support.1password.com/diagnostics/
Attach both files to an email message addressed to support+forum@1password.com.
With your email please include:
- A link to this thread: https://1password.community/discussion/144398/constant-session-expires-tab-popping-up#latest
- Your forum username: SharkyGenX67
- Please do not post your diagnostic report to the forum. This is for your privacy and security.
You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!
-Dave