Forum Discussion

SharkyGenX67's avatar
SharkyGenX67
New Contributor
2 years ago

Constant session expires tab popping up

I keep getting a new tab opening up saying my 1P session has expired, please log in again with your Master Password. This is happening in Firefox and Edge Chrome. This is happening on A W10 and ...
browser extension
1P_Dave's avatar
1P_Dave
Icon for Moderator rankModerator
2 years ago

SharkyGenX67

I'm sorry that the instructions aren't as clear as they could be. So that I can determine if you're affected by the known issue that I mentioned earlier in this thread, can you tell me the following:

  1. Is two-factor authentication enabled for your 1Password account? If it it then are you using Duo or Okta or just another authenticator app?
  2. Do you have the desktop app installed?
  3. In the "Security" section of the extension's settings, do you have "Automatically lock 1Password" toggled off?

I look forward to hearing from you.

-Dave