Forum Discussion

bdruth's avatar
bdruth
New Contributor
11 months ago

Constantly unlocking 1password in browser

Just wondering if this is "how it's supposed to work" ... start using my computer in the morning ... often use ⌘-\ to login ... this prompts me to unlock 1password (either with touch ID or passphrase...
browser extension
1P_Evon's avatar
1P_Evon
Icon for 1Password Team rank1Password Team
11 months ago

Hello, bdruth. Thank you for reaching out. I'm sorry about the issue you're running into with 1Password. Based on what you shared, the 1Password desktop app is having trouble communicating with the 1Password extensions. That is not expected behaviour.

So that I can take a closer look at the issue you’re experiencing, I’d like to request that you send us some information to mailto:support+forum@1Password.com. With your email, please include the following:

  • A link to this thread: https://1password.community/discussion/148586
  • Your forum username: bdruth
  • A diagnostics report from the 1Password desktop app and the 1Password extension:
  • First, please recreate the issue you're experiencing.
  • Generate a diagnostic report from the 1Password app and the 1Password extension using the steps here -> https://support.1password.com/diagnostics/
  • Attach both files to your email.

You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here, and I will be able to locate your message and ensure it has reached the right place. Thank you!

-Evon