Forum Discussion

Former Member's avatar
Former Member
4 years ago

Crash when using keyboard shortcuts

I just noticed that 1Password (7.9.1) crashes for me on macOS (12.0.1) as soon as I use a keyboard shortcut like CMD+F or CMD+; . I sent a few crash reports from within the app a few minutes ago. Is that a known issue?


1Password Version: 7.9.1
Extension Version: Not Provided
OS Version: macOS 12.0.1

8 Replies

  • Jack_P_1P's avatar
    Jack_P_1P
    Icon for 1Password Team rank1Password Team

    @needhelpwithcrash:

    I've located your message and we'll be in touch soon after investigating further. Thanks!

    ref: XIM-98554-748

  • Former Member's avatar
    Former Member

    I'm getting this as well (consistent crash when using the Search field). From my post on another thread:

    I'm also having this crash MB Pro M1 (first gen). Crashes frequently and almost always whenever I use the search field. Wasn't crashing yesterday (not sure if it auto-updated or not, but I'm running 7.9.1). Tried re-installing 1PW, installing macOS 11.6.0 -> 11.6.1 update, Safari update, and tried the 2 repair options in the 1PWTroubleshooting app; none of which helped. Also sent a diagnostic report via email from the app about an hour ago.

    Note I do not (never have) had SentinelOne installed.

  • Former Member's avatar
    Former Member

    Thank you both for the logs @hornchr and @matiaskorhonen!

  • Former Member's avatar
    Former Member

    I'm also getting this crash with 7.9.1. I just emailed the diagnostics report to the email address above…

  • Former Member's avatar
    Former Member

    I am on 7.9.1 on Mac OS 12.0.1 and experiencing lots of crashing as well across two of my machines. I have sent off crash reports to 1password and Apple each time they happen, hopefully you have a fix soon. Very frustrating.

  • Former Member's avatar
    Former Member

    @BitBat:

    If this happens again, I would like to ask you to generate a https://support.1password.com/diagnostics/?mac and email it to us to mailto:support+forum@agilebits.com, so we can take a closer look at why this is happening to you.

    After you have sent the email, please feel free to post the ticket number you received so we can locate your message and connect it with this forum discussion.

    Looking forward to your message!

  • Former Member's avatar
    Former Member

    Hi @ag_ana. The issue seems to be intermittent. I can't reproduce at the moment, but I was able to reproduce every time last night.

  • Former Member's avatar
    Former Member

    Hi @BitBat!

    I have seen just https://1password.community/discussion/124792/search-field-command-a-to-select-all-text-app-immediately-quits, but I could not personally reproduce this. Is this still happening to you?