Forum Discussion
Created a new login, prompted to save, saved, appears in browser, but not in app.
This has happened repeatedly now. If I create a new login in Safari and click Save when prompted by the 1Password Safari extension, it is visible in Safari (and Chrome) but not in the desktop app.
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I have the same issue. Locking and unlocking the app does not help at all. Even restarting the app does not solve the problem.
In 1Password.com it is visible (in the browser)
1P_Dave
Moderator
ModeratorI'm sorry for the late reply. I'd like to ask you to create a diagnostics report from your Mac:
Send a diagnostics report (Mac)
Attach the diagnostics to an email message addressed to support@1password.com
With your email please include:
- A link to this thread: https://www.1password.community/discussions/1password/created-a-new-login-prompted-to-save-saved-appears-in-browser-but-not-in-app-/94152
- Your forum username: uschey
You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!
-Dave
