Forum Discussion

HannahS's avatar
HannahS
New Member
1 day ago

Credentials not saving when using 1Password in Google Chrome on Android

I am experiencing an issue with the 1Password Android app (version 8.12.21) while using Google Chrome (version 148.0.7778.180)(OS: Android 15; 2312DRA50G Build/AQ3A.240912.001). When I log into a we...
android
1P_Gem's avatar
1P_Gem
Icon for Moderator rankModerator
5 hours ago

Hi HannahS​, I'm sorry to hear that your logins aren't being saved on Android.

So that our team can look into this further with you, I'd like to ask you to reproduce the issue, then share a 1Password diagnostics report from your Android device:

Send a diagnostics report (Android) 

Attach the diagnostics to an email message addressed to: support@1password.com

With your email please include:

  • A link to this thread: https://www.1password.community/discussions/1password/credentials-not-saving-when-using-1password-in-google-chrome-on-android/170706
  • Your forum username: HannahS

 

You'll receive a reply with a Support ID number. Please post that number here so we can join the dots. Thanks!