It seems like since the past few updates, Ctrl/Cmd-Shift-X doesn't work when 1Password is locked. Once it's unlocked, I can use the keyboard shortcut. I've tried this on Mac and ChromeOS with multiple different Chrome accounts/profiles. I've checked Chrome extensions shortcuts and there are no competing extensions. Anyone have an idea? 1Password Version: Not Provided Extension Version: 2.6.1 OS Version: ChromeOS Browser:_ Chrome Referrer: forum-search:https://1password.community/search?Search=keyboard%20shortcut

Hi mikeho, I'm sorry for the trouble, can you start by giving the below steps a try to see if it improves things: Right click on the 1Password icon in your browser toolbar and choose Settings. Disable 'Integrate with 1Password app' Close and reopen Chrome Go back to the extensions settings and re enable the integration. If this doesn't help, I think it would be useful if we could take a closer look at some logs and what may be going wrong. I'd like to ask you to send over a console log from your browser as well as a diagnostics report: Save a console log for 1Password in your browser How to send a 1Password diagnostics report Please attach the reports to an email message addressed to support+forum@1password.com with a link to this thread. You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!

Thanks! I'll try. Do I need to turn the integration back on? I don't have the 1Password app installed, so maybe we don't need it enabled.

Thank you for getting back to me mikeho, I thought it may have been an integration issue but that rules that out if you don't have the 1Password app installed. You're right, you don't need that setting enabled. Can you right click on the 1Password icon in your browser toolbar and choose Settings then scroll down to the 'Shortcuts' section and choose 'Change on Extensions page'. Do you see the correct shortcut (⇧⌘X) allocated to activate the extension?

Yes, so on Mac, it's ⇧⌘X and on ChromeOS, it's ⇧-Ctrl-X. Both are correct. It's weird because now it works occasionally, but I can't figure out when it does work and when it doesn't work.

mikeho hmm are you able to send us your extension console logs the next time the keyboard shortcut does not work? The logs will tell us more about why the keyboard shortcut is not working via the extension. Here's how to grab your extension console logs: https://support.1password.com/diagnostics/ Like Steph said, please attach the reports to an email message addressed to mailto:support+forum@1password.com with a link to this thread. You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!

Ctrl/Cmd-Shift-X doesn't work when 1Password is locked

23 Replies

jasonchild
New Contributor
2 months ago
I found the problem and solution for me.
I recently upgraded to an AMD Radeon 9800X3D processor and in doing so the system by default installed a piece of software called "AMD Software: Adrenalin Edition".

If you open up that software and click on the gear settings icon, then click on hotkeys. Now disable hotkeys. Your 1password shortcut will start working again.

The funny thing is that in the software it lists all of the hotkeys that it uses, and ctrl + shift + x is NOT one of them. But for some reason disabling this feature resolves the issue regardless.

My best guess is that this software is reading for hotkeys and then not correctly bubbling up any keys that it does not have an event handler for.
Anyway, Hope this helps.
- 1P_Dave
  Moderator
  31 days ago
  jasonchild
  
  Thank you for sharing with the community!
  
  -Dave
steph_giles
1Password Team
3 years ago
Thank you for the update mikeho.
mikeho
New Contributor
3 years ago
steph_giles sorry for the delay. The workaround you posted on the other thread (https://1password.community/discussion/137658/anyone-else-having-trouble-with-the-keyboard-shortcut) worked for me.
1P_Tommy
Moderator
3 years ago
Thanks for updating us @radarradarradar On behalf of Steph, you're welcome.
Former Member
3 years ago
The workaround linked above worked for me. Thanks!
steph_giles
1Password Team
3 years ago
Hey @lanrat, ptr727,

I'm sorry for the disruption, I'm glad you were able to get things back on track.

@radarradarradar,

Are you still experiencing difficulty?
ptr727
New Contributor
3 years ago
Recreating the same shortcut worked for me.
Former Member
3 years ago
This post has the instructions that worked for me: https://1password.community/discussion/137658/anyone-else-having-trouble-with-the-keyboard-shortcut
Former Member
3 years ago
This has also broken for me with Chrome on ChromeOS, Mac, and Linux.

I found the solution to be to navigate deep into the global Chrome Extension Shortcut Settings. Delete the 1Password Keyboard Shortcut, and then re-add it.
ptr727
New Contributor
3 years ago
Same problem here, ctrl-shift-x stopped working a week or two ago, Win 11, Chrome 109.