Forum Discussion

keitht1958's avatar
keitht1958
Dedicated Contributor
4 years ago

default icons missing

recently had to change my email as suggested by support because was not receiving isp email so changed to gmail
but now original icons on some logins are plain background but if i click icon then login details shows correct login but i cannot retreive this
these are original icons not custom icons
only some not all example icon for 1password is plain colour


1Password Version: 8.5.0
Extension Version: Not Provided
OS Version: winows 11 pro x64
Referrer: forum-search:https://1password.community/search?Search=default%20icons%20missing

3 Replies

  • Jack_P_1P's avatar
    Jack_P_1P
    Icon for 1Password Team rank1Password Team

    Glad to hear it sorted itself out keitht1958! Be sure to get in touch if you need anything in the future! :smile:

  • keitht1958's avatar
    keitht1958
    Dedicated Contributor

    yeah weird issue icons were plain background but if you click on login then it contained correct icon so eventually, I downloaded custom icons for about 10 logins then a few days later support emailed me with a fix but already sorted
    so all done now but thanks for the reply.

  • ag_mike_d's avatar
    ag_mike_d
    Icon for 1Password Team rank1Password Team

    Hi keitht1958, sorry for the delay in response here. Can you let us know if this has now been resolved?

    We'll be here for you if you need anything further or have any additional questions. Thanks! :)