Forum Discussion

richeames's avatar
richeames
New Contributor
2 years ago

Deleted password not in trash

I went onto a site that I use on a regular basis and nothing would autofill, I searched 1Password and could not find it, I tried username, website, nothing. I checked my work account to see if I move...
macos
1P_Dave's avatar
1P_Dave
Icon for Moderator rankModerator
2 years ago

Hello richeames! 👋

I'm sorry that you're not seeing an item in 1Password. 1Password will never delete an item unless a user gives it a specific command to do so, and even when deleted those items can be found in the Recently Deleted folder for 30 days. So that I can better understand the situation can you tell me the following:

  1. On what date did you export your passwords to the CSV file?
  2. Do you see the missing item when you log in to your 1Password account on 1Password.com (in the browser, not the app) and click Recently Deleted there?
  3. Do you see the missing item in the Archive on 1Password.com?
  4. Did you recently delete any vaults?

I look forward to hearing from you.

-Dave