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andx1pw's avatar
andx1pw
Frequent Contributor
3 years ago

Desktop app stopped syncing (Win11 / 8.7.0)

Tried various restarts, logouts, logins. I think there briefly was an error message saying that it could not establish connection, but I did not notice a solution offered. 1Password Version:...
betas
MikeT's avatar
MikeT
Icon for 1Password Team rank1Password Team
3 years ago

Hi andx1pw,

I'm sorry to hear you're having an issue updating your 1Password account. Could you email us your 1Password diagnostics report, so we could take a look at what's blocking it from syncing.

Here's how to generate the report on Windows

Please email the report to support+windows@1password.com and in your email, also include:

Please let us know here when you've sent it, so we could look for it.

Thank you.