Forum Discussion

Liazard's avatar
Liazard
Occasional Contributor
4 years ago

Desktop app won't start

The desktop app won't open using the same master password that works in the online app. The icon turns from blue to orange and then it asks for the password again, even if I copy the password directly from online 1Password.

1Password Version: Not Provided
Extension Version: Not Provided
OS Version: Not Provided

windows

1 Reply

  • Former Member's avatar
    Former Member
    4 years ago

    We will be happy to help you with this. I noticed that you also sent us an email with the same question. So we don't duplicate the answers by replying to you in multiple places, I am going to close this forum discussion and someone will get back to your email as soon as possible.

    Thank you for your patience!

    ref: GPW-57881-324