Forum Discussion

System's avatar
System
Super Contributor
3 years ago

Device passcode not working properly

This discussion was created from comments split from: Face ID not working.
ios
bm206's avatar
bm206
Occasional Contributor
3 years ago

1P_Dave
Thanks for your answer. I want to use the unlock like it was till last update. It worked as you described on the following page:
https://support.1password.com/passcode-unlock/

I want to use Face ID. But if Face ID didn't work, I was getting the passcode unlock. This worked before if I set 1Password to Passcode. But now I could only use the Passcode Option in the settings of 1Password if I deactivate Face ID for 1Password in iOS settings. This tells me 1Password. If I deactivate it immediately the Passcode popup is showing. If I activate Face ID in iOS settings for 1Password I have to use the long 1Password password. No Passcode or Face ID.
If I switch in 1Password settings to Face ID, I can use Face ID. But if Face ID fails I have to use the long password and not Passcode.
Sorry for my bad english. I hope you understand my problem.
bm206

BTW: This happens on iPad pro, too.