When I create a new registration for a site where I already have passwords in a vault, only these items are suggested in password fields. To generate a password, I need to find a password generator in the depths of either the main program or the browser extension (which on Mac in Firefox can be really deep), and what's worse, the new item is then not offered to be saved, so I have to find the password generator again, go to history and create an item manually from the last generated password. This is quite annoying, could the "Use suggested password" be at the bottom of suggestions list all the time? And an item offered to be saved/update when the suggested password is used? 1Password Version: 8.10.4 Extension Version: 2.10.0 OS Version: MacOS 12.6.5 Browser:_ Firefox 112.0.2

finwe I just did this, and I found it easy to do. For me, 1Password detected that I wanted to register a new account instead of just logging in, helped me filling the new user form with my identity item, and as password it offered a just generated new one. It didn't offer the existing password, so I autofilled the generated password. Then 1Password offered to update the existing record. There is a "back" arrow at the item title I clicked, and 1Password offered the choice to save a new record or update the existing. I chose to create a new record, and now I have 2 records. Exactly what I wanted. It wasn't necessary to explicitly dig up some password or password generator, it all worked seamless with the choices offered by the browser extension. If 1Password doesn't recognize that you're about to register a new account instead of just logging in, so it offers a generated password instead of an existing password, that's probably a flaw in 1Password's handling of that special website, and you should report this and give the website you're trying to register a second account.

Former Member Good for you. Yet I'd rather have it working out of the box with all sites instead of reporting every third (at least from the 1Password perspective) website and waiting for it to be "fixed" somehow. BTW, the described behaviour is the same on Windows.

Hey finwe, If you are signing up for a second account on a website via a registration form then you should see the suggested password being offered beneath the field. The only time you won't is if it is a login form. Alternatively if you are on a login page and you start typing in your credentials for a secondary account (that is not already saved in your 1Password) you should see a 'Save in 1Password' prompt appear beneath the field. Can you provide me with an example website where this is not working as expected or a use case whereby you would like to generate a password without being on the sign up form so I can fully understand. I would be happy to pass this information on to our product team for consideration. Thank you!

The last time it happened was at https://www.czc.cz/registrace/nova - does 1password by any chance discover registration forms by double password field? They are becoming much less common.

Hey finwe, I have done some testing and strangely it actually looks like 1Password has a hard time detecting that password field when the website is in Czech. I have filed an issue with our development team to take a look to see if we can improve the behaviour on this page in a future update. Thank you for bringing this to our attention, let us know if there is anything else we can help with at all. ref: dev/core/core#21947

Difficult to create a new Login when there are already items for the site

17 Replies

1P_Evon
1Password Team
2 years ago
Hello finwe,

Thank you for posting the Support ID. I've located the page structure and we will get in touch with you as soon as possible. Please check your inbox and let's continue the conversation there. To prevent having the conversation in
two different places at once I'm closing this thread.

-Evon

ref: VEB-75275-322
finwe
Super Contributor
2 years ago
Just sent, the reference is [#VEB-75275-322]
steph_giles
1Password Team
2 years ago
Thanks for getting back to me finwe, I apologise for the confusion with the steps.

I look forward to hearing from you!
finwe
Super Contributor
2 years ago
Oh, thanks, Steph, it's in the context menu! Did this change? I tried to follow the steps from Joy before but to no avail.

Anyway, I will send the data as soon as I again get to a computer that shows the page in english.
steph_giles
1Password Team
2 years ago
I'm sorry for the trouble you are having on Microsoft 365 finwe.

When you right click and choose 1Password > Help do you see two options 'Get help' and 'Collect Page structure'?
finwe
Super Contributor
2 years ago
Again, a new password is not offered when creating a new user in Microsoft 365 Admin center. This time, the administration is in English.

Furthermore, I cannot find the Collect Page Structure item in the toolbar menu - Get help item just redirects to help website.
steph_giles
1Password Team
2 years ago
Thanks finwe, I have located your ticket someone will be in touch soon.

ref: BGQ-83963-536
finwe
Super Contributor
2 years ago
Hi, the reference ID is [#BGQ-83963-536]
Anonymous
2 years ago
finwe sounds good, we look forward to hearing from you about it.
finwe
Super Contributor
2 years ago
Hi, sure, I will provide the details when I have the next opportunity to add a new user in Google Workspace.