Forum Discussion

ajahn's avatar
ajahn
Super Contributor
3 years ago

Disabling keychain doesn't let me use Face ID with the Southwest Airlines app

I've never been able to get Face ID working with my Southwest app on my iPhone. I reached out to a friend at SWA and was told the following: Our app stores your username and password in the keycha...
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1P_Dave's avatar
1P_Dave
Icon for Moderator rankModerator
3 years ago

ajahn

For help with using Face ID to open the Southwest Airlines app I would suggest reaching out to Southwest Airlines support. That sort of issue is generally beyond the scope of the 1Password community. 🙂

That being said I'll help as far as possible. Have you stored your login for Southwest Airlines in 1Password? Is the experience different when using Password AutoFill and Face ID to fill your username and password into the Southwest Airlines app from 1Password than using Keychain? What does it look like when you open Southwest Airlines using Face ID when Keychain is enabled?

I look forward to hearing from you.

-Dave