Forum Discussion

ajahn's avatar
ajahn
Super Contributor
3 years ago

Disabling keychain doesn't let me use Face ID with the Southwest Airlines app

I've never been able to get Face ID working with my Southwest app on my iPhone. I reached out to a friend at SWA and was told the following: Our app stores your username and password in the keycha...
ios
GreyM1P's avatar
GreyM1P
Icon for 1Password Team rank1Password Team
3 years ago

ajahn

Although they have very similar names, the iOS keychain and iCloud Keychain (uppercase K) are separate. The iOS keychain is always available, whether you have iCloud Keychain turned on or not, and whether you have Password AutoFill turned on or not. (For example, when you use Face ID to unlock 1Password, we use the iOS keychain to store the unlock secret, since nothing else on the device can read it and it is limited to only that device, unlike iCloud Keychain.)

In this case, I'd be curious to hear how Southwest have implemented Face ID if they're not using the standard iOS keychain and are relying on iCloud Keychain instead, which as we know, isn't always going to be available. If you get any update from Southwest about this, we'd love to hear it. :)

— Grey