Forum Discussion

log24's avatar
log24
New Contributor
3 years ago

Disappointing 1password 7 > 8 Install & Migration Issues

The move to 1Password 7 > 8 has been less than smooth :( In 1Password 7 I have a mixture of vaults, some on 1password.com and some locally on my Mac. I have a family account. With the move to 1Pa...
macos
Jack_P_1P's avatar
Jack_P_1P
Icon for 1Password Team rank1Password Team
3 years ago

Hi log24:

This definitely isn't the experience we want you to have when migrating from 1Password 7 to 1Password 8. We can definitely take a look to see what might have happened with your migration. I'd like to ask you to create a diagnostics report from your Mac:

Sending Diagnostics Reports (Mac)

Please follow the steps for 1Password 7, and attach the diagnostics to an email message addressed to support+forum@1password.com.

With your email please include:

You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!