Forum Discussion

vealpool's avatar
vealpool
Dedicated Contributor
4 years ago

Disney+ suggestion wrong

Hey, 1Password suggest me only my email Adress instead of the Login in the Popup. https://www.disneyplus.com/de-de https://www.disneyplus.com/de-de/login Can you please take a look on it? ...
browser extension
Jack_P_1P's avatar
Jack_P_1P
Icon for 1Password Team rank1Password Team
3 years ago

Hi @blaxxz:

I'm unable to replicate this as I don't have access to the German regional Disney+ website, but I see we're tracking a similar issue for Disney+ in other languages. What would help investigate further is collecting page details from the specific login page. Navigate to the page with the filling issue:

  1. Right click the 1Password icon in your browser toolbar.
  2. Click Help and choose Collect Page Structure.
  3. 1Password will save a .json file to your "Downloads" folder.
  4. Attach the downloaded .json file to an email addressed to support+x@1password.com

You'll receive a support ID from BitBot. Post that here, and I'll be able to locate your message.

Additionally, in the meantime, dragging and dropping your username and password from the 1Password pop-up would be your best bet.

Jack