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Forum Discussion
Do not re-enter your master password in 1Password when restarting a Mac with Touch Id
Hello.
I have a Mac M1 with magic keyboard and Touch Id, with 1Password. I have activated Touch Id, in 1Password. I can unlock with Touch Id in 1Password without any problem. I have of course autho...
1P_Dave
Moderator
ModeratorHello @Zayatoshi! 👋
I'm sorry to hear that you're unable to unlock 1Password for Mac using Touch ID after a reboot. I'd like to ask you to create a diagnostics report from your Mac:
Sending Diagnostics Reports (Mac)
Attach the diagnostics to an email message addressed to support+forum@1password.com.
With your email please include:
- A link to this thread: https://1password.community/discussion/129963/do-not-re-enter-your-master-password-in-1password-when-restarting-a-mac-with-touch-id
- Your forum username:
Zayatoshi - Please do not post your diagnostic report to the forum. This is for your privacy and security.
The report will be in zip format. Please send the entire file.
You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!
