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Forum Discussion
rthompson
2 years agoNew Contributor
Does 1Password have a log file on Android phone?
I am having an issue logging into 1Password on an Android phone. I would like to be able to view a log file for troubleshooting? Does logging need to be turned on? Where is the file located?
T...
1P_Dave
Moderator
2 years agoHello rthompson! 👋
I'm sorry that you ran into trouble when adding your account to 1Password for Android. I'm not aware of a current issue that would prevent you from using an account password longer than 21 characters and I'd like to look into this further if you're willing. Please generate a diagnostics report using this guide:
Attach the diagnostics to an email message addressed to support+forum@1password.com.
With your email please include:
- A link to this thread: https://1password.community/discussion/144717/does-1password-have-a-log-file-on-android-phone#latest
- Your forum username:
rthompson - Please do not post your diagnostic report to the forum. This is for your privacy and security.
You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!
-Dave