Forum Discussion

Former Member's avatar
Former Member
2 years ago

Double unlock browser extension - fingerprint and then password

Sometime over the past 2-3 weeks, the browser extension has been requiring double unlock (fingerprint and then password) to unlock it. I linked Sidekick in the 1Password app, uninstalled the browser ...
browser extension
steph_giles's avatar
steph_giles
Icon for 1Password Team rank1Password Team
2 years ago

Hey @scooby2,

I'm sorry for the trouble you are having, it sounds like 1Password in your browser is having a hard time connecting with your 1Password app.

Can you let me know if you have 1Password installed in any other browsers and if you are seeing the same behaviour here?

Can you also give these steps a try and let me know if it improves things are all:

  1. Right click the little 1Password icon on the top menu bar of your Mac (where the clock is) and select "Quit".
  2. Quit your browser by right clicking its icon in the Dock and selecting "Quit".
  3. Open and unlock 1Password.
  4. Open your browser and test if it is working properly.

Let us know how you get on.