Forum Discussion

Former Member's avatar
Former Member
2 years ago

Double unlock browser extension - fingerprint and then password

Sometime over the past 2-3 weeks, the browser extension has been requiring double unlock (fingerprint and then password) to unlock it. I linked Sidekick in the 1Password app, uninstalled the browser ...
browser extension
steph_giles's avatar
steph_giles
Icon for 1Password Team rank1Password Team
2 years ago

Hey @scooby2,

I'm sorry for the ongoing trouble.

I think it would be useful if we could take a closer look at some logs and what may be going wrong.

I'd like to ask you to send over a console log from your browser as well as a diagnostics report:

Please attach the reports to an email message addressed to support+forum@1password.com with a link to this thread.

You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!