Forum Discussion

martinsteel's avatar
martinsteel
Frequent Contributor
4 years ago

Drag and drop losing characters

Dragging and dropping usernames and passwords sometimes loses characters. This is most reproducible (50%+) in remote desktop windows but also occasionally happens in browsers. Normally seems to be on...
windows
ag_mike_d's avatar
ag_mike_d
Icon for 1Password Team rank1Password Team
2 years ago

Hello martinsteel,

Thanks for getting back to us. The issues you are encountering with losing your maybe something more that we'll want to look into.

has the OP_CLASSIC_INPUT environment variable or something equivalent made it in to the release version of 1Password?

Let's start here. Yes, this should have been promoted to Production versions of 1Password. To revert to the latest Production version of 1Password, you can follow the steps below:

  1. Make sure you are able to log in at 1Password.com and that you have a copy of your Emergency Kit with your password filled in: Get your Emergency Kit
  2. Reset 1Password for Windows: How to reset the 1Password app on a specific device
  3. Uninstall 1Password for Windows: To uninstall 1Password for Windows
  4. Download and reinstall the latest Production version of 1Password: 1Password for Windows - Download

Once you've reverted, please let us know if you continue to have difficulties with the 1Password settings, resetting after future updates.

I'm looking forward to your reply.