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Forum Discussion
DrGlenn
2 years agoNew Contributor
Edge browser cannot login to 1password extension
I have two computers. Four years ago I created a 1password trial account, but didn't use it. Yesterday I was unable to use that account so I deleted it and started fresh, using the same email address...
1P_Evon
1Password Team
2 years agoHello, DrGlenn. Thank you for reaching out. I'm sorry about the trouble you're encountering with 1Password.
Let's try the following steps to sign out and back into the 1Password extension:
Make sure you have a copy of your https://support.1password.com/emergency-kit/ or another device signed in to 1Password, and know your account password before you start.
- Open Edge.
- Right-click the 1Password icon in Edge's toolbar and select Settings.
- In the General section, toggle off Integrate this extension with the 1Password desktop app.
- In the Accounts & vaults section, click the three dots ( ⋮ ) beside your account and select Sign out
- Click Sign in to a new account.
- After you've signed in, a small box will appear on the top right corner of the page; click "Add" to add your account to the 1Password extension.
Let me know how that goes.
-Evon