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Forum Discussion
Edge extension on Windows constantly logging/timing out
For several weeks now, the browser extension in Edge on Windows has been continually logging out of 1P, despite not being configured to 'automatically lock' and the browser remaining open. I'm not c...
Hi twynne and @danieldan - Thanks for reaching out to us here. 🙂
Based on what you shared, it sounds like you've bumped into an issue our development team is currently investigating. I've added you both as affected users as that investigation continues, and I'm hopeful we will have more news to share soon.
In the meantime, could you try these steps and see if it improves things in your case?
- Log in to https://start.1password.com/signin with your account details. Use the following guide to turn off 2FA on your account (temporarily):
- https://support.1password.com/two-factor-authentication/#set-up-two-factor-authentication
Right click on the 1Password icon in the browser's toolbar.
Select Settings. Under the General section, turn the Integrate with 1Password app setting to OFF.
Scroll down to the "Accounts & vaults" section, and sign out of your account there.
Open & unlock the 1Password desktop app.
On your 1Password.com page, let's re-enable the 2FA, as we closed in step 1 above.
You should see the prompt notification in the 1Password desktop app to verify the authentication. Let's complete it there.
Back to the "Settings" page of 1Password in the browser (extension) in step 4, let's sign in to your account again under the "Account & vaults" section.
After everything works correctly, please restart your computer to ensure no pending process prevents 1Password from connecting with the browser.
On startup, let's open & unlock the 1Password desktop app first, then open your browser and turn on the "Integrate with 1Password app" option in step 3 above.
Let us know how you get on!
ref: dev/core/core#14622
