Forum Discussion

Anonymous's avatar
Anonymous
4 years ago

Edit screenshots

Hello dears, since I have 1Password on my phone (Pixel 5) and I take a screenshot with the phone, I can no longer edit it. As soon as I press edit, the system app keeps closing. I have informed Goo...
android
Anonymous's avatar
Anonymous
4 years ago

Hey, @BlackJack. Thanks for contacting us about the screenshot issue you're seeing. I have 1Password installed and I'm able to edit screenshots on my device. Can you send us a diagnostics report and the steps you make to take a screenshot? Details about sending a diagnostics report on Android can be found at https://support.1password.com/diagnostics/?android. Please, attach the diagnostics report to an email addressed to support+forum@agilebits.com. Include the following with your email:

  • Link to this thread: https://1password.community/discussion/126750/edit-screenshots
  • Your forum username: BlackJack
  • Steps you make to take a screenshot and see the issue.

You should receive an automated reply from our BitBot assistant with a Support ID number. Post that number here so we can find the diagnostic report and review it. Once the diagnostic report is received, we'll be able to better assist you. Thanks in advance!