Forum Discussion

MultiMatt's avatar
MultiMatt
New Contributor
2 years ago

Edits to an item do not "take" in Chrome browser extension

I am using the beta version of the 1Password Chrome extension (along with the app on my Pixel phone). I made an edit to my former Sprint login info, since T-Mobile has now migrated me over. Change...
browser extension
Former Member's avatar
Former Member
2 years ago

Hey MultiMatt Thank you for reaching out here. 🙂

I apologize for any interruption in your workflow caused by the behaviour you're seeing. It sounds like the browser extension isn't syncing properly with the server. I have a few questions to dig a little:

  • Do you have (or have ever had) two-factor authentication enabled for your 1Password account?
  • If you make changes in the 1Password app on your Pixel phone, do those changes sync when you go to 1Password.com?
  • In your Sprint/T-Mobile example, if you open the browser extension in Chrome and look at the time, did the other minor edits you made show up there?
  • If you manually lock/unlock the browser extension in Chrome, does the data sync then?
    • Right click the 1Password icon in Chrome's toolbar > Lock > then left click the 1Password icon again and enter your password to unlock

I look forward to hearing back and assisting further!