Eight days and no response to my ticket

Hey murray-c​! Sorry about the run-around on this one. We've actually been replying to your ticket, but it's looking like our responses might not be making it to your inbox.

Could you check your spam or junk folder? One of my colleagues sent another reply a few minutes ago, so that one should be in there too. If you spot our emails, let's keep the conversation going in that thread since the team already has your context and can move quicker from there.

If nothing's landing in spam either, let me know and I'll dig in from my side.