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JohnHarrigan's avatar
JohnHarrigan
New Contributor
2 years ago

Password Prefill in Chrome

Hi there.

I'm having an issue with old passwords being prefilled while using Chrome on my Macbook.

1Password is set as the password manager in Chrome.
There are no other passwords saved in Chrome.
Keychain is disabled.
All history, including passwordsand website data has been deleted in Chrome.

Despite the above settings every time I go to a website that requires a password old credentials are prefilled and I need to delete the prefilled password before I can select the correct one from the 1Password popup.

Has anyone come across this before by any chance and were you able to fix it?

Thanks in advance for the assistance.
John

1Password Version: Not Provided
Extension Version: Not Provided
OS Version: Not Provided
Browser: Not Provided

browser extension

1 Reply

  • 1P_Dave's avatar
    1P_Dave
    Icon for Moderator rankModerator
    3 years ago

    Andrew42

    Thank you for posting the Support ID. I see that you're already discussing the issue with my colleagues over email, please continue the conversation there. To prevent having the same discussion in two places at once I'm closing this thread.

    -Dave

    ref: WPY-98226-348

  • Andrew42's avatar
    Andrew42
    Super Contributor
    3 years ago

    Thank you. Done with Diagnostics report. Did not receive either acknowledgement or Reference #

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\"1Password can’t verify the app or website should have access to your Credit Union login\"","id":"message:157000","entityType":"FORUM_TOPIC","eventPath":"category:discuss/community:cuxzj43862board:1password/message:157000","revisionNum":2,"repliesCount":2,"author":{"__ref":"User:user:20823"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:1password"},"conversation":{"__ref":"Conversation:conversation:157000"},"readOnly":false,"editFrozen":false,"showMoveIndicator":false,"moderationData":{"__ref":"ModerationData:moderation_data:157000"},"body":"

I keep getting a message that says:

\n

\"1Password can’t verify the app or website should have access to your ******* Credit Union login” 

\n

Options are “allow once” or “Cancel\"

\n

 

","body@stringLength":"211","rawBody":"

I keep getting a message that says:

\n

\"1Password can’t verify the app or website should have access to your ******* Credit Union login” 

\n

Options are “allow once” or “Cancel\"

\n

 

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Error: \"1Password can’t verify the app or website should have access to your Credit Union login\"","moderationData":{"__ref":"ModerationData:moderation_data:157237"},"body":"

Hello austex62​! 👋

\n

I'm sorry that you're running into an issue when filling your login credentials on your iOS device. So that I can better understand the situation can you tell me the following: 

\n
    \n
  1. Are you trying to fill into an app on your iOS device? Or into a website open in Safari? 
    2. \n
  2. When you fill your login is it automatically suggested by 1Password? Or do you have to search for it for first?
    3. \n
\n


I look forward to hearing from you.

\n

-Dave

\n

 

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If you need help or have a question, you should probably ask, but before doing so you will need to provide relevant details. We don't know what web site you're visiting, what website is in the relevant Item(s), or what versions of platform(s) or software are affected. You might also take the opportunity to provide a meaningful title.

How To Ask Questions The Smart Way has remained a canonical reference for ages, but a quick guide to getting help is to say 1) what you did, 2) what happened, and 3) how that differed from what you wanted or expected. The rest is a matter of how much contextual detail is needed.

Getting that message should be a cause for concern. You should never have a conflict between the web site you are vising and the website entry or entries in the Item containing your credentials. This may happen if you ignore basic computer hygiene and clicked a link in email claiming to be from your credit union and are trying to give your credentials to the scammer.

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