Safari extension stops unlocking and filling [See pinned response]

1P_Dave,  Thanks for staying on this and working with Apple to get it fixed. It seems to be working now on Mac with the latest OS 15.6. Fingers crossed that the iOS update will also work consistently.  ;-)    I  appreciate all your communication around this over the time it was failing us!

MacOS 15.6 fixed the issue for me.  Yay!!!

Mitch Cohen, Principal Product Manager at 1Password, recently posted an informative comment on Reddit detailing the Safari related bugs, and 1Password's efforts to resolve the related API issues directly with Apple, the responsible party. It's a must-read: https://www.reddit.com/r/1Password/comments/1lfitr3/comment/myteny4/

Is this still being investigated?

I notice it's happening a lot to me in Safari - both mobile safari and macOS safari. 

running:

1password extension 8.10.81.1

1Password for Mac 8.10.80 (81080023)

it's to the point it's getting quite frustrating - particularly with passkeys. I'll have it enter my username - prompt for a passkey - only to not show up. 

I'll reboot the browser and it'll work. 

Note for the 1Password team: This issue is beyond frustrating for users, and unlike those of us who check the 1P community for issues, the majority of users have no clue. Reviews for the 1Password for Safari extension on the App Store are abysmal. It's time to get ahead of this and protect 1Password's reputation. Here's my recommendations:

• Publish a community blog post detailing the issue, what steps have been taken to identify and address the issue with Apple, the current status of the fix, and temporary remediation steps as described in this discussion such as using a different browser for the time being or universal auto-fill.
• Publish a statement in the app description of the 1Password for Safari extension page on the App Store detailing the issue, with a link to the blog post.
• Show a prompt upon installation of the 1Password for Safari extension with details of the issue, and a link to the blog post.
• Show a notification bar at the top of the 1Password website, and/or within the portal stating: "Important Notice for 1Password Users within MacOS Safari" linking to the blog post.
• A one-time push notification or app notice within the 1Password for MacOS application is another solid idea.

It's unwise to continue to allow this issue to be left in the wild without proper notice to prospective customers and current users alike. I fully understand the issue is outside of 1Password's control, and a fix requires Apple's assistance. Be transparent about this fact and leverage the mechanisms within 1Password's control, such as notifications and community outreach, to let users know 1Password is aware of the issue, understands the user experience is deeply unsatisfying, and is working towards a swift resolution by prioritizing this issue above all others. Regardless of usage percentage today, 1Password on MacOS / Safari is and will remain the flagship product and integration for the company. Protect your reputation.

Are there updates for this issues that 1PW does not work on Safari? You folks at 1PW are usually right on top of things, so I am just checking in because my 1password still is not working on Safari 18.4 /OS 15.4.1
Thanks

I just canceled my 1Password subscription, Totally dissatisfied with the lack of recent Safari functionality. Done, done, done. While 1Password has historically been the preferred password manager for Mac users, I am uncertain as to why they neglected to provide support for their most loyal customers. It appears that the company may be prioritizing enterprise customers, which is ironic considering that my enterprise partners have submitted requests for proposals to other SAS solutions due to 1Password’s inadequate support.  

Also encountering this quite a bit. It stops working after a long session of browsing, and it also seems to stop almost every time after the computer has gone to sleep. The icon in the toolbar is locked and won't unlock, and the same for the in-field icons. Quick Access works, however. Unfortunately, it seems like the extension is what handles passkeys, which I've been using more and more, so that's kind of a showstopper to Quick Access as a workaround.

Just wanted to chime in as well -- I've had Safari issues including this, and more. Unlike the original poster, mine have persisted much longer than the most recent update, so they may be overlapping but not the same.

Currently I have virtually zero 1password functionality in Safari (with the extension) because I cannot get it unlocked.

1. If I click on the 1PW icon in fields to select a login and fill it, hovering brings up a black tooltip that says "Unlock 1Password," but clicking the icon simply does nothing.
2. Clicking the 1password icon in my browser toolbar opens the browser extension interface with a "Unlock 1Password" button. Clicking that also does nothing.
3. The only ways I can fill my login info is Cmd+\ and using the desktop app to fill, or (since that sometimes also bugs out and just doesn't fill), Cmd+\ followed by manually copying + pasting the login info into the browser. 
4. Unlocking the Desktop app, either via Cmd+\ or clicking the app icon from text toolbar, dock, or applications folder all work fine

Prior to the unlock issue, for weeks I was able to get 1Password unlocked, but often only via the browser toolbar button, not the icon on login fields. Once the browser extension was unlocked, the icon in login fields would reveal dialogs to either fill or create a new login. There were still a variety of issues:

1. Clicking a login in the login field 1Password dropdown would do nothing -- it simply wouldn't fill (I would have to fall back on a Cmd+/ autofill).
2. Opening the 1Password dropdown would say there was no login for this site, even though there is, and autofilling from the Desktop app with Cmd+\ worked.
3. Generating a new password for a site would work, but I would get a 1Password error that the new password could not be saved or that 1Password could not be unlocked.

All of the other Macs in my family + a friend I set up with a 1Password account all have similar issues. 1 of those is an older (outdated) Intel Mac, but the rest are new M-series ones (with one being brand new); all are up to date.

I've been meaning to create a separate ticket with an array of screenshots so will try to do so soon, but for now, wanted to add a datapoint in case helpful for the development team as they hopefully debug this and push updates!

I will note, its easily possible that restarting my browser or other simple troubleshooting would fix the Unlock issue and temporarily fix some of the others -- but the point of this was to provide troubleshooting intel so the development team could work on not requiring user intervention, so I have not yet restarted. In either case, Safari has had consistent issues for at least all 4 Macs I support in my family, so it does not seem like an isolated fluke to me.

Thanks!