I get this error message when I start up my iMac. Any idea how this can be fixed? 1Password Version: Not Provided Extension Version: Not Provided OS Version: Not Provided Browser:_ Not Provided Referrer: forum-search:https://1password.community/search?Search=1Password%20has%20detected%20an%20error%20with%20your%20local%20app%20database

Hello srboyd! 👋 I'm sorry that you're running into an error message when using 1Password on your Mac. So that we can investigate further, I'd like to ask you to send us diagnostic logs from the 1Password app on your Mac: Open Finder. Click Go in the menubar at the top of the screen. Click Go To Folder... In the new pop-up that appears paste: ~/Library/Group Containers/2BUA8C4S2C.com.1password/Library/Application Support/1Password/Data and then press return on your keyboard. Right-click on the folder titled logs and select Compress "logs". Attach the newly created logs.zip file to an email message addressed to support+forum@1password.com. With your email please include: A link to this thread: https://1password.community/discussion/140474/1password-has-detected-an-error-with-your-local-app-database#latest Your forum username: srboyd Please do not post your diagnostic report to the forum. This is for your privacy and security. Please send the entire file. You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much! -Dave ref: dev/core/core#21214

I restored my system from a Time Machine backup and when I try to start 1Password, that's the message I get. Tried uninstalling and reinstalling but I get the same error. Sent an email to support this morning (about 12 hours ago) and haven't gotten a reply. I sent the logs. Currently I'm completely locked out. Please help pronto!!!! 1Password Version: Not Provided Extension Version: Not Provided OS Version: Not Provided Browser:_ Not Provided

The name of the database is 1password.sqlite. I renamed it to "1password.sqlite.old" (never delete anything unless you're really sure what you are doing). you kan find it where @Dave_1p pointed out in step 4 above.

@Alalettre I'm sorry that you ran into the issue as well. I see that you sent in a diagnostics report and one of my colleagues will get back to you as soon as possible. I also wanted to echo my colleague Grey's comment from earlier in the thread: ⚠️ Please make sure that you can sign in to 1Password.com and find all the items you would expect before modifying ANY of 1Password's supporting files to minimise the risk of data loss. If you see an error message, and are at all unsure about what to do, please don't modify anything and email support@1password.com for guided help. -Dave ref: BAD-62297-727

@yukii I've located your email and confirm that it has made it to the right team. One of my colleagues will review the logs and send you instructions as soon as possible. -Dave ref: TJF-76974-611

Error: "1Password has detected an error with your local app database"

54 Replies

Former Member
2 years ago
Ditto. Had the same problem after Time Machine restore. Used the suggestion to rename 1Password.sqlite -- worked:=)
1P_Dave
Moderator
2 years ago
I'm happy that you were able to resolve the problem. If anyone else does run into this issue then please see the steps in our guide: What to do if you see a message about offline items — 1Password Community

-Dave
Former Member
2 years ago
Had the same issue and the solution seems to be deleting the 1password.sqlite file. Thanks!
1P_Dave
Moderator
3 years ago
@wyspe

I see that your diagnostics report has made it safely to the team, you'll get a reply in your inbox as soon as possible. Please continue the conversation there. 🙂

-Dave

ref: VFB-77627-361
Former Member
3 years ago
thank you. done. waiting for the auto reply mail.
GreyM1P
1Password Team
3 years ago
@wyspe

It'll be best to help you with this directly by email. Send us an email at support+forum@1password.com and you'll receive an auto-reply from 🤖 BitBot. It will contain a conversation number, which looks like [#ABC-12345-123] – post that here and I'll be able to make sure your message goes to the right team. I look forward to hearing from you. :)
Former Member
3 years ago
I have the same problem after restoring mac from time machine backup
Deleting the 1password app and re-installing did not help

I dont want to try any of the suggestions above without support from 1password. can you please help me. thank you
Former Member
3 years ago
I have the same Problem: (though my Mac was talking German to me "1Password hat einen Fehler in Ihrer lokalen App-Datenbank festgestellt. Bitte kontaktieren Sie mailto:support@1password.com."
1. Restored Mac from Backup
2. Started 1Password
3. Would not start -> Error (s. above)
4. Delete 1password.app from Mac
5. Download and install new 1password app
6. Started new 1Password app
7. Would not start -> Error (s. above)
8. go to 1password.com in Browser - everything fine there
9. go to the 1password App on my IPhone - everything fine there

Now I am here and a little desperate - what should I do?
I understand I could find the Database and rename it or get help from 1password support
1P_Dave
Moderator
3 years ago
@elef

Thank you for posting the Support ID. I see that one of my colleagues sent you a response via email, please respond there and the team will be happy to help further.

-Dave

ref: GYI-84976-114
Former Member
3 years ago
[#GYI-84976-114]

Forum Discussion

Error: "1Password has detected an error with your local app database"

54 Replies

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