Forum Discussion

Former Member's avatar
Former Member
3 years ago

Error during import from Lastpass on Windows app

Hello, I get the following error when trying to import my Lastpass account via the direct import feature in the Windows app. Any idea what's wrong here? 1Password for Windows 8.9.14 (80914009) ...
windows
ckbks's avatar
ckbks
New Contributor
3 years ago

Same problem so it appears this has not been resolved in v8.

Error message is: "failed to decode attachment key: file malformed (location: [attachment key <- account])"

I've turned of 2FA and also added permission to log in from Canada just in case that might have been the issue.

I've sent diagnostics and have been told someone will be in touch. I'd much prefer to do the direct transfer as after about 10 years with LastPass I have many attachments and various types of entries in Secure Notes, etc.

Thanks for working on it and I hope it gets resolved so that I can make the transition from LP to 1Password.