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Former Member's avatar
Former Member
3 years ago

Error during import from Lastpass on Windows app

Hello, I get the following error when trying to import my Lastpass account via the direct import feature in the Windows app. Any idea what's wrong here? 1Password for Windows 8.9.14 (80914009) ...
windows
ckbks's avatar
ckbks
New Contributor
3 years ago

1P_Gem, thanks for your reply. I did just receive the same suggestion from support and will try that. The ticket is #CYG-46312-318.
🤞that does the trick!

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during import from Lastpass on Windows app","id":"message:120956","revisionNum":1,"repliesCount":22,"author":{"__ref":"User:user:-1"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:1password"},"conversation":{"__ref":"Conversation:conversation:120956"},"readOnly":false,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:120956"},"body@stripHtml({\"truncateLength\":200})":" Hello, \n\n I get the following error when trying to import my Lastpass account via the direct import feature in the Windows app. Any idea what's wrong here? \n1Password for Windows 8.9.14 (80914009) \n...","body@stringLength":"980","rawBody":"

Hello,

\n\n

I get the following error when trying to import my Lastpass account via the direct import feature in the Windows app. Any idea what's wrong here?
\n1Password for Windows 8.9.14 (80914009)

\n\n

INFO 2023-01-30T14:10:04.425 op_executor:invocation_loop(ThreadId(31)) [1P:op-app\\src\\app\\backend\\task_handle.rs:45] Starting import task
\nERROR 2023-01-30T14:10:06.813 tokio-runtime-worker(ThreadId(9)) [1P:op-import-export\\src\\importer\\last_pass.rs:1726] export failed: failed to decode tuple: file malformed
\nERROR 2023-01-30T14:10:06.813 tokio-runtime-worker(ThreadId(9)) [1P:op-app\\src\\app\\backend\\import.rs:487] ExternalApiChanged
\nINFO 2023-01-30T14:10:06.813 op_executor:invocation_loop(ThreadId(31)) [1P:op-app\\src\\app\\backend\\task_handle.rs:36] Finished import task

\n\n
\n\n

1Password Version: 8.9.14
\nExtension Version: Not Provided
\nOS Version: Not Provided
\nBrowser:_ Not Provided

\n","kudosSumWeight":0,"postTime":"2023-01-30T11:25:46.000-08:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"TagEdge","cursor":"MjUuM3wyLjF8b3wxMHxfTlZffDE","node":{"__typename":"Tag","id":"tag:windows","text":"windows","time":"2025-01-27T11:33:36.807-08:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}}]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:120956_1"},"latestVersion":null,"metrics":{"__typename":"MessageMetrics","views":952},"visibilityScope":"PUBLIC","canonicalUrl":null,"seoTitle":null,"seoDescription":null,"isEscalated":null,"placeholder":false,"originalMessageForPlaceholder":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"archivalData":null,"customFields":[{"__typename":"CustomStringField","name":"smartconx_source_identifier","stringValue":""},{"__typename":"CustomStringField","name":"smartconx_message_origin","stringValue":""},{"__typename":"CustomStringField","name":"smartconx_share_messages","stringValue":""}],"body":"

Hello,

\n\n

I get the following error when trying to import my Lastpass account via the direct import feature in the Windows app. Any idea what's wrong here?
\n1Password for Windows 8.9.14 (80914009)

\n\n

INFO 2023-01-30T14:10:04.425 op_executor:invocation_loop(ThreadId(31)) [1P:op-app\\src\\app\\backend\\task_handle.rs:45] Starting import task
\nERROR 2023-01-30T14:10:06.813 tokio-runtime-worker(ThreadId(9)) [1P:op-import-export\\src\\importer\\last_pass.rs:1726] export failed: failed to decode tuple: file malformed
\nERROR 2023-01-30T14:10:06.813 tokio-runtime-worker(ThreadId(9)) [1P:op-app\\src\\app\\backend\\import.rs:487] ExternalApiChanged
\nINFO 2023-01-30T14:10:06.813 op_executor:invocation_loop(ThreadId(31)) [1P:op-app\\src\\app\\backend\\task_handle.rs:36] Finished import task

\n\n
\n\n

1Password Version: 8.9.14
\nExtension Version: Not Provided
\nOS Version: Not Provided
\nBrowser:_ Not Provided

"},"Conversation:conversation:120956":{"__typename":"Conversation","id":"conversation:120956","solved":false,"topic":{"__ref":"ForumTopicMessage:message:120956"},"lastPostingActivityTime":"2023-03-31T03:51:31.000-07:00","lastPostTime":"2023-03-31T03:51:31.000-07:00","unreadReplyCount":22,"isSubscribed":false},"ModerationData:moderation_data:120956":{"__typename":"ModerationData","id":"moderation_data:120956","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"Revision:revision:120956_1":{"__typename":"Revision","id":"revision:120956_1","lastEditTime":"2023-01-30T11:25:46.000-08:00"},"ForumReplyMessage:message:120977":{"__typename":"ForumReplyMessage","id":"message:120977","conversation":{"__ref":"Conversation:conversation:120956"},"author":{"__ref":"User:user:15638"},"revisionNum":1,"uid":120977,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:1password"},"subject":"Re: Error during import from Lastpass on Windows app","readOnly":false,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:120977"},"parent":{"__ref":"ForumTopicMessage:message:120956"},"body":"

1P_Gem, thanks for your reply. I did just receive the same suggestion from support and will try that. The ticket is #CYG-46312-318.
\n🤞that does the trick!

","body@stringLength":"353","rawBody":"

, thanks for your reply. I did just receive the same suggestion from support and will try that. The ticket is #CYG-46312-318.
\n🤞that does the trick!

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