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Former Member's avatar
Former Member
3 years ago

Error during import from Lastpass on Windows app

Hello,

I get the following error when trying to import my Lastpass account via the direct import feature in the Windows app. Any idea what's wrong here?
1Password for Windows 8.9.14 (80914009)

INFO 2023-01-30T14:10:04.425 op_executor:invocation_loop(ThreadId(31)) [1P:op-app\src\app\backend\task_handle.rs:45] Starting import task
ERROR 2023-01-30T14:10:06.813 tokio-runtime-worker(ThreadId(9)) [1P:op-import-export\src\importer\last_pass.rs:1726] export failed: failed to decode tuple: file malformed
ERROR 2023-01-30T14:10:06.813 tokio-runtime-worker(ThreadId(9)) [1P:op-app\src\app\backend\import.rs:487] ExternalApiChanged
INFO 2023-01-30T14:10:06.813 op_executor:invocation_loop(ThreadId(31)) [1P:op-app\src\app\backend\task_handle.rs:36] Finished import task

1Password Version: 8.9.14
Extension Version: Not Provided
OS Version: Not Provided
Browser:_ Not Provided

windows

22 Replies

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  • Former Member's avatar
    Former Member
    3 years ago

    I don't think my error is related to UTF characters. I had that error prior to this error and found an entry with a weird character in my LastPass account and removed it. Then imported again and got this different error
    export failed: failed to decode tuple: file malformed

  • aingerylspod's avatar
    aingerylspod
    New Contributor
    3 years ago

    From this https://www.reddit.com/r/1Password/comments/10nhif2/import_from_lastpass_failing_with_no_indication/ reply,
    it seems to occur when you use non-standard (read: non-english) chracters in your titles.

    I have the same problem.