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Former Member's avatar
Former Member
4 years ago

Error "Incorrect authentication code. Make sure your device has the correct date and time"

I keep getting the error I have checked the time on both Auth app and browser using https://time.is, it's exact same. 1Password Version: 1Password 7 Version 7.9.1.BETA-1 (70901001) 1P...
macos
Former Member's avatar
Former Member
4 years ago

@yashvind Yes, that's an option and is in effect what ag_ana was suggesting. The TOTP QR code is the two dimensional bar code that is displayed during 2FA set-up with an authenticator app. Go to https://my.1password.com/profile/2fa and click on Replace next to the authenticator app.

https://support.1password.com/two-factor-authentication/

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\"Incorrect authentication code. Make sure your device has the correct date and time\"","id":"message:60812","entityType":"FORUM_TOPIC","eventPath":"category:discuss/community:cuxzj43862board:1password/message:60812","revisionNum":1,"repliesCount":10,"author":{"__ref":"User:user:-1"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:1password"},"conversation":{"__ref":"Conversation:conversation:60812"},"readOnly":false,"editFrozen":false,"showMoveIndicator":false,"moderationData":{"__ref":"ModerationData:moderation_data:60812"},"body@stripHtml({\"truncateLength\":200})":" I keep getting the error \n\n I have checked the time on both Auth app and browser using https://time.is, it's exact same. \n\n \n\n 1Password Version: 1Password 7 Version 7.9.1.BETA-1 (70901001) 1P...","body@stringLength":"877","rawBody":"

I keep getting the error

\n\n

I have checked the time on both Auth app and browser using https://time.is, it's exact same.

\n\n
\n\n

1Password Version: 1Password 7 Version 7.9.1.BETA-1 (70901001) 1Passw
\nExtension Version: Not Provided
\nOS Version: macOS 11.6
\nReferrer: forum-search:Incorrect authentication code. Make sure your device has the correct date and time. Confirm 1Password.com

\n","kudosSumWeight":0,"postTime":"2021-10-25T07:49:39.000-07:00","images":{"__typename":"AssociatedImageConnection","edges":[{"__typename":"AssociatedImageEdge","cursor":"MjUuNHwyLjF8b3wyNXxfTlZffDE","node":{"__ref":"AssociatedImage:{\"url\":\"https://www.1password.community/t5/s/cuxzj43862/images/bS02MDgxMi04MzcyaTEyQjVDOURGNzI2OTYyQ0M?revision=1\"}"}}],"totalCount":1,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"TagEdge","cursor":"MjUuNHwyLjF8b3wxMHxfTlZffDE","node":{"__typename":"Tag","id":"tag:macos","text":"macos","time":"2025-01-27T11:38:42.471-08:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}}]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:60812_1"},"latestVersion":null,"metrics":{"__typename":"MessageMetrics","views":1513},"read":false,"visibilityScope":"PUBLIC","canonicalUrl":null,"seoTitle":null,"seoDescription":null,"isEscalated":null,"placeholder":false,"originalMessageForPlaceholder":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"archivalData":null,"customFields":[{"__typename":"CustomStringField","name":"smartconx_source_identifier","stringValue":""},{"__typename":"CustomStringField","name":"smartconx_message_origin","stringValue":""},{"__typename":"CustomStringField","name":"smartconx_share_messages","stringValue":""}],"body":"

I keep getting the error

\n\n

I have checked the time on both Auth app and browser using https://time.is, it's exact same.

\n\n
\n\n

1Password Version: 1Password 7 Version 7.9.1.BETA-1 (70901001) 1Passw
\nExtension Version: Not Provided
\nOS Version: macOS 11.6
\nReferrer: forum-search:https://1password.community/search?Search=Incorrect%20authentication%20code.%20%20Make%20sure%20your%20device%20has%20the%20correct%20date%20and%20time.%20Confirm%201Password.com

"},"Conversation:conversation:60812":{"__typename":"Conversation","id":"conversation:60812","solved":false,"topic":{"__ref":"ForumTopicMessage:message:60812"},"lastPostingActivityTime":"2021-11-03T01:36:53.000-07:00","lastPostTime":"2021-11-03T01:36:53.000-07:00","unreadReplyCount":10,"isSubscribed":false},"ModerationData:moderation_data:60812":{"__typename":"ModerationData","id":"moderation_data:60812","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"AssociatedImage:{\"url\":\"https://www.1password.community/t5/s/cuxzj43862/images/bS02MDgxMi04MzcyaTEyQjVDOURGNzI2OTYyQ0M?revision=1\"}":{"__typename":"AssociatedImage","url":"https://www.1password.community/t5/s/cuxzj43862/images/bS02MDgxMi04MzcyaTEyQjVDOURGNzI2OTYyQ0M?revision=1","title":"zpr6lkm95kxe.jpg","associationType":"BODY","width":1104,"height":844,"altText":null},"Revision:revision:60812_1":{"__typename":"Revision","id":"revision:60812_1","lastEditTime":"2021-10-25T07:49:39.000-07:00"},"ForumReplyMessage:message:60819":{"__typename":"ForumReplyMessage","id":"message:60819","conversation":{"__ref":"Conversation:conversation:60812"},"author":{"__ref":"User:user:-1"},"entityType":"FORUM_REPLY","eventPath":"category:discuss/community:cuxzj43862board:1password/message:60812/message:60819","revisionNum":1,"uid":60819,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:1password"},"subject":"Re: Error \"Incorrect authentication code. Make sure your device has the correct date and time\"","readOnly":false,"editFrozen":false,"showMoveIndicator":false,"moderationData":{"__ref":"ModerationData:moderation_data:60819"},"parent":{"__ref":"ForumTopicMessage:message:60812"},"body":"

@yashvind Yes, that's an option and is in effect what ag_ana was suggesting. The TOTP QR code is the two dimensional bar code that is displayed during 2FA set-up with an authenticator app. Go to https://my.1password.com/profile/2fa and click on Replace next to the authenticator app.

\n\n

https://support.1password.com/two-factor-authentication/

","body@stringLength":"356","rawBody":"

@yashvind Yes, that's an option and is in effect what ag_ana was suggesting. The TOTP QR code is the two dimensional bar code that is displayed during 2FA set-up with an authenticator app. Go to https://my.1password.com/profile/2fa and click on Replace next to the authenticator app.

\n\n

https://support.1password.com/two-factor-authentication/

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