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Former Member's avatar
Former Member
4 years ago

Error "Incorrect authentication code. Make sure your device has the correct date and time"

I keep getting the error I have checked the time on both Auth app and browser using https://time.is, it's exact same. 1Password Version: 1Password 7 Version 7.9.1.BETA-1 (70901001) 1P...
macos
Former Member's avatar
Former Member
4 years ago

@yashvind:

But same issue again. I even tried to use two different authenticators - Google Authenticator and Auth

This seems to confirm a problem with the device itself then. To make sure this is indeed the case, are you able to configure the TOTP app on a different device, to see if things work when codes are generated from there?

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\"Incorrect authentication code. Make sure your device has the correct date and time\"","id":"message:60812","entityType":"FORUM_TOPIC","eventPath":"category:discuss/community:cuxzj43862board:1password/message:60812","revisionNum":1,"repliesCount":10,"author":{"__ref":"User:user:-1"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:1password"},"conversation":{"__ref":"Conversation:conversation:60812"},"readOnly":false,"editFrozen":false,"showMoveIndicator":false,"moderationData":{"__ref":"ModerationData:moderation_data:60812"},"body@stripHtml({\"truncateLength\":200})":" I keep getting the error \n\n I have checked the time on both Auth app and browser using https://time.is, it's exact same. \n\n \n\n 1Password Version: 1Password 7 Version 7.9.1.BETA-1 (70901001) 1P...","body@stringLength":"877","rawBody":"

I keep getting the error

\n\n

I have checked the time on both Auth app and browser using https://time.is, it's exact same.

\n\n
\n\n

1Password Version: 1Password 7 Version 7.9.1.BETA-1 (70901001) 1Passw
\nExtension Version: Not Provided
\nOS Version: macOS 11.6
\nReferrer: forum-search:Incorrect authentication code. Make sure your device has the correct date and time. Confirm 1Password.com

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I keep getting the error

\n\n

I have checked the time on both Auth app and browser using https://time.is, it's exact same.

\n\n
\n\n

1Password Version: 1Password 7 Version 7.9.1.BETA-1 (70901001) 1Passw
\nExtension Version: Not Provided
\nOS Version: macOS 11.6
\nReferrer: forum-search:https://1password.community/search?Search=Incorrect%20authentication%20code.%20%20Make%20sure%20your%20device%20has%20the%20correct%20date%20and%20time.%20Confirm%201Password.com

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@yashvind:

\n\n
\n

But same issue again. I even tried to use two different authenticators - Google Authenticator and Auth

\n
\n\n

This seems to confirm a problem with the device itself then. To make sure this is indeed the case, are you able to configure the TOTP app on a different device, to see if things work when codes are generated from there?

","body@stringLength":"383","rawBody":"

@yashvind:

\n\n
\n

But same issue again. I even tried to use two different authenticators - Google Authenticator and Auth

\n
\n\n

This seems to confirm a problem with the device itself then. To make sure this is indeed the case, are you able to configure the TOTP app on a different device, to see if things work when codes are generated from there?

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