I'm happy to hear that the latest version resolved the issue for you. 🙂
edit: Since this specific issue was resolved with 2.14.1, I'm closing this thread. If you're encountering the same error message using the latest version of 1Password in the browser then please open a new thread.
Thank you for your patience while the team worked to code, release, and confirm a fix for an issue where 1Password in the browser would display an "Oops, something went wrong while loading" error message.
I’m happy to share that a fix is available in the latest update to 1Password in your browser! You should’ve received this update automatically, but you can make sure that you have the latest version (2.14.1) installed: How to keep 1Password up to date in your browser
If you're using 1Password in your browser along with the desktop app, make sure the integration between them is turned on:
In your browser’s toolbar, right-click the 1Password icon and choose “Settings”.
Get help if you don’t see the 1Password icon in your browser’s toolbar.
In the “General” section, make sure “Integrate with 1Password app” is turned on.
Quit and re-open your browser.
Click the 1Password icon in your browser’s toolbar.
Follow the on-screen prompts to unlock 1Password in the browser.
You might have previously turned app integration off in order to workaround the issue if you had followed instructions that the team posted earlier in this thread or on our website.
If anyone is still seeing "Oops, something went wrong while loading" after updating to version 2.14.1 of 1Password in the browser then please let us know so that we can help further. If you're running into a different error message or issue then please create a new thread and let us know exactly which steps you’re taking and if you see any error messages. The more information that you can provide, the better and more quickly we'll be able to help.
When I was gathering all of the information about versions, Chrome started automatically updating. So by the time that I had posted this, chrome had updated to: 116.0.5845.111 and I think that automatically updated the browser plugin, because it now indicates that I am on 2.14.1. The interesting thing is that yesterday when I first looked into this chrome said I was up to date with the extension I had installed.
I haven't had the issue since chrome restarted. I will post back if it happens again.
I updated Chrome recently and then some time after that I have noticed that the extension has stopped working. When I click on the 1password icon in an entry field nothing happens. When I click on the 1Password icon in the extensions area of the toolbar, I get a popup that says:
Oops something when wrong and gives me a chance to reload or contact support.
Have other people encountered this with the latest chrome? I have rebooted a few times and that has not helped.
1Password Version: 8.10.12 Extension Version: 2.14.0 OS Version: windows 11 22H2 22621.2134 Browser: Chrome 116.0.5845.97
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\n\n
.
\n\n
Chromium browsers (Edge and Chrome), latest version, as well as Safari
\n\n
Browser extension just updated to 2.14 and now it's not working on all browsers.
\n\n
When I click on the 1Password icon on the browser, I get the following error:
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When I click on the 1Password icon o...","replies":{"__typename":"MessageConnection","edges":[{"__typename":"MessageEdge","cursor":"MjUuM3wyLjF8aXwxMHwzOTowfGludCw0NTkyNiw0NTkyNg","node":{"__ref":"ForumReplyMessage:message:45926"}},{"__typename":"MessageEdge","cursor":"MjUuM3wyLjF8aXwxMHwzOTowfGludCw0NTkyNiw0NTkyNQ","node":{"__ref":"ForumReplyMessage:message:45925"}},{"__typename":"MessageEdge","cursor":"MjUuM3wyLjF8aXwxMHwzOTowfGludCw0NTkyNiw0NTkyNA","node":{"__ref":"ForumReplyMessage:message:45924"}},{"__typename":"MessageEdge","cursor":"MjUuM3wyLjF8aXwxMHwzOTowfGludCw0NTkyNiw0NTkyMw","node":{"__ref":"ForumReplyMessage:message:45923"}},{"__typename":"MessageEdge","cursor":"MjUuM3wyLjF8aXwxMHwzOTowfGludCw0NTkyNiw0NTkyMg","node":{"__ref":"ForumReplyMessage:message:45922"}},{"__typename":"MessageEdge","cursor":"MjUuM3wyLjF8aXwxMHwzOTowfGludCw0NTkyNiw0NTkyMQ","node":{"__ref":"ForumReplyMessage:message:45921"}},{"__typename":"MessageEdge","cursor":"MjUuM3wyLjF8aXwxMHwzOTowfGludCw0NTkyNiw0NTkyMA","node":{"__ref":"ForumReplyMessage:message:45920"}},{"__typename":"MessageEdge","cursor":"MjUuM3wyLjF8aXwxMHwzOTowfGludCw0NTkyNiw0NTkxOQ","node":{"__ref":"ForumReplyMessage:message:45919"}},{"__typename":"MessageEdge","cursor":"MjUuM3wyLjF8aXwxMHwzOTowfGludCw0NTkyNiw0NTkxOA","node":{"__ref":"ForumReplyMessage:message:45918"}},{"__typename":"MessageEdge","cursor":"MjUuM3wyLjF8aXwxMHwzOTowfGludCw0NTkyNiw0NTkxNw","node":{"__ref":"ForumReplyMessage:message:45917"}}],"pageInfo":{"__typename":"PageInfo","hasNextPage":true,"endCursor":"MjUuM3wyLjF8aXwxMHwzOTowfGludCw0NTkyNiw0NTkxNw","hasPreviousPage":false,"startCursor":null}},"customFields":[{"__typename":"CustomStringField","name":"smartconx_source_identifier","stringValue":""},{"__typename":"CustomStringField","name":"smartconx_message_origin","stringValue":""},{"__typename":"CustomStringField","name":"smartconx_share_messages","stringValue":""}]},"Conversation:conversation:45833":{"__typename":"Conversation","id":"conversation:45833","solved":false,"topic":{"__ref":"ForumTopicMessage:message:45833"},"lastPostingActivityTime":"2023-08-30T09:24:45.000-07:00","lastPostTime":"2023-08-30T09:24:45.000-07:00","unreadReplyCount":93,"isSubscribed":false},"ModerationData:moderation_data:45833":{"__typename":"ModerationData","id":"moderation_data:45833","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"AssociatedImage:{\"url\":\"https://www.1password.community/t5/s/cuxzj43862/images/bS00NTgzMy0zOTA2aTg5NDVCRjBBM0IwMDE4RkM?revision=1\"}":{"__typename":"AssociatedImage","url":"https://www.1password.community/t5/s/cuxzj43862/images/bS00NTgzMy0zOTA2aTg5NDVCRjBBM0IwMDE4RkM?revision=1","title":"q9zbj6q3hoav.png","associationType":"BODY","width":1606,"height":1128,"altText":null},"Revision:revision:45833_1":{"__typename":"Revision","id":"revision:45833_1","lastEditTime":"2023-08-17T17:21:12.000-07:00"},"CachedAsset:theme:customTheme1-1746001930896":{"__typename":"CachedAsset","id":"theme:customTheme1-1746001930896","value":{"id":"customTheme1","animation":{"fast":"150ms","normal":"250ms","slow":"500ms","slowest":"750ms","function":"cubic-bezier(0.07, 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Error: \"Oops, something went wrong while loading\" [SEE APPROVED ANSWER]","moderationData":{"__ref":"ModerationData:moderation_data:45926"},"body":"
@ericbos1
\n\n
I'm happy to hear that the latest version resolved the issue for you. 🙂
\n\n
edit: Since this specific issue was resolved with 2.14.1, I'm closing this thread. If you're encountering the same error message using the latest version of 1Password in the browser then please open a new thread.
\n\n
-Dave
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There's a new version \n1Password in the browser 2.14.1 \n21400102, on STABLE channel \nIt solved the issue #23526 in Safari for me.
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\n\n
.
\n\n
Hello everyone,
\n\n
Thank you for your patience while the team worked to code, release, and confirm a fix for an issue where 1Password in the browser would display an \"Oops, something went wrong while loading\" error message.
\n\n
I’m happy to share that a fix is available in the latest update to 1Password in your browser! You should’ve received this update automatically, but you can make sure that you have the latest version (2.14.1) installed: How to keep 1Password up to date in your browser
\n\n
If you're using 1Password in your browser along with the desktop app, make sure the integration between them is turned on:
\n\n\n
In your browser’s toolbar, right-click the 1Password icon and choose “Settings”.
\n
Get help if you don’t see the 1Password icon in your browser’s toolbar.
\n
In the “General” section, make sure “Integrate with 1Password app” is turned on.
\n
Quit and re-open your browser.
\n
Click the 1Password icon in your browser’s toolbar.
\n
Follow the on-screen prompts to unlock 1Password in the browser.
\n\n\n
You might have previously turned app integration off in order to workaround the issue if you had followed instructions that the team posted earlier in this thread or on our website.
\n\n
If anyone is still seeing \"Oops, something went wrong while loading\" after updating to version 2.14.1 of 1Password in the browser then please let us know so that we can help further. If you're running into a different error message or issue then please create a new thread and let us know exactly which steps you’re taking and if you see any error messages. The more information that you can provide, the better and more quickly we'll be able to help.
\n\n
-Dave
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I'm happy to hear that you're no longer seeing the issue after updating to version 2.14.1 of 1Password in the browser. Thank you for confirming. 🙂
\n\n
-Dave
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1P_Dave1P_Tommy : What a nice surprise to wake up to. Thank you!
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When I was gathering all of the information about versions, Chrome started automatically updating. So by the time that I had posted this, chrome had updated to: 116.0.5845.111 and I think that automatically updated the browser plugin, because it now indicates that I am on 2.14.1. The interesting thing is that yesterday when I first looked into this chrome said I was up to date with the extension I had installed.
\n\n
I haven't had the issue since chrome restarted. I will post back if it happens again.
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gveres You indicated you are using 1Password in the browser 2.14. Please update to 2.14.1.
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I updated Chrome recently and then some time after that I have noticed that the extension has stopped working. When I click on the 1password icon in an entry field nothing happens. When I click on the 1Password icon in the extensions area of the toolbar, I get a popup that says:
\n\n
Oops something when wrong and gives me a chance to reload or contact support.
\n\n
Have other people encountered this with the latest chrome? I have rebooted a few times and that has not helped.
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I can confirm the updated Chrome extension 2.14.1 has fixed the problem for me too, under Windows 11.
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Thanks @TZESteve for the report. I'll let the team know the updates helped.
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