Error: "Oops, something went wrong while loading" [SEE APPROVED ANSWER]

Former Member

3 years ago

I'm having a similar issue, but with Safari 16.6. I am not sure when this started, but my guess is since the latest macOS update.

The extension will not unlock on icon click, but will fill some fields when activated with the hotkey, and when there are multiple matches for the site I get the expected multi-select popout to choose. I notice the issue when there is a field it won't autofill (e.g. the 2SV challenge of QNAP web ui) and I click the extension icon to get the OTP.

I followed the suggestion in the Aug 8th post from steph.giles above to no effect.
I've also removed the extension, restarted 1P, restarted Safari, and reinstalled the extension to no effect.
I rebooted my Mac to no effect.

I'm generating a console log, and, heh, now I'm seeing new behavior where instead of the error in the popup, I'm getting an eternal spinny, and the 1P extension icon is missing from the input field.

Huh. The console was full of messages, but is now blank but for a single line. I think I accidentally cleared it trying to understand if it was live refreshing, which I thought it wasn't (this is...not my area of expertise). Ah. Got a fulsome console now after: quit Safari > quit 1P > start 1P > unlock 1P > start Safari. It's logging live. ...and then it stopped logging live, right as I clicked the 1P icon in the Safari title bar. Ugh. In the middle of all this 1P app is telling me to update. OK, I have updated. Console is live updating again. It's timestamp doesn't match my system time. Not just HH, which I think is in UTC, but the MM Is off by ~20 minutes. And I'm not confident the console is logging all my 1P activity. I have logged into three sites and not seen updates in the console (though there is an ordinal that might indicate repetitions of messages. I dunno).

Eternal spinny; missing 1Pext icon on input field: