Re: Error: "Oops, something went wrong while loading" [SEE APPROVED ANSWER]

Hi LarryMcJ,

I'm sorry for the trouble you are having on your wife's Mac, it sounds like 1Password in the browser is having a hard time connecting with the 1Password app. Do the steps below improve things at all?

1. Right click the little 1Password icon on the top menu bar of your Mac (where the clock is) and select "Quit".
2. Quit your browser by right clicking its icon in the Dock and selecting "Quit".
3. Open and unlock 1Password.
4. Open your browser and test if it is working properly.
   

If this doesn't help, I'd like you to send over the following reports to we can take a closer look at what may be going wrong:

• The extension console log: https://support.1password.com/cs/extension-console-log/
• A diagnostics report: https://support.1password.com/diagnostics/

Please attach the reports to an email message addressed to support+forum@1password.com with a link to this thread.

You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!