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bdruth's avatar
bdruth
New Contributor
2 months ago

Tahoe - biometrics sensors have been locked out

On my work Mac (M4 Pro MBP), TouchID unlock is basically unusable. On my personal Mac (M1 Max MBP), it seems fine. Tahoe 26.0.1 on both.

Toggling Use Touch ID to unlock your Mac off/on seems to restore the ability for 1Password to use TouchID for a short while, but I think simple things like the computer locking (idle/screensaver/etc) or sleep/wake - basically anything that makes me unlock the Mac again, including a reboot, brings back the "biometrics sensors have been locked out" issue.

My suspicion is that our MDM (we use JAMF) setting `enforceSmartCard` (see https://support.apple.com/guide/deployment/configure-a-mac-smart-cardonly-authentication-depfce8de48b/web) is causing macOS in Tahoe to do bad things with respect to biometrics and 1Password is getting caught in the crossfire. We're using Yubikeys for our PIV.

I'm happy to report this more formally to Apple via Feedback, but I thought I'd start here first to see if y'all have seen anything related to this?

macos

2 Replies

  • 1P_Dave's avatar
    1P_Dave
    Icon for Moderator rankModerator
    2 months ago

    Hello bdruth​! 👋

    I'm sorry that you're running into issues with Touch ID when using 1Password. Do you use Touch ID with any other third-party apps and do you see the same issue there? The lock out message usually indicates that there have been too many failed Touch ID attempts and macOS has restricted your ability to use Touch ID until you sign-in using your Mac password. 

    If you log out of your Mac user account and then log back in using your Mac password then does Touch ID start working in 1Password again? 

    -Dave

  • Former Member's avatar
    Former Member
    2 months ago

    I'm experiencing the exact same problem. I'm on M3 Pro MBP Tahoe 26.0.1 and also using smart card only auth. I also tried several times to re-enable Touch ID in system settings and in the 1Password settings, which as you said helped for a short while, but eventually it gets locked out.