Forum Discussion

Hoelder's avatar
Hoelder
Occasional Contributor
2 years ago

Error when using 1Password in the browser: "Your session has expired."

Since today, there is a strange problem with the 1Password extension in Edge: When I open a website or click on the tab of an open website, the 1Password sign-in webpage (https://my.1password.com/sig...
browser extension
Trevor_1P's avatar
Trevor_1P
Icon for Moderator rankModerator
2 years ago

Hi timestamp and sheath1 👋

I'm sorry that you are experiencing this issue in Vivaldi and Chrome, respectively. Our developers are currently investigating a few issues that may be related to what you're experiencing. To help us determine what's occurring in your cases, could you both confirm the following?

  • Does your 1Password account have two-factor authentication enabled? If so, are you using Duo or Okta?
  • Do you have the desktop app installed? ( timestamp I see you've answered that you're not using the app previously, so you can skip this one)
  • In the "Security" section of the extension's settings, do you have "Automatically lock 1Password" toggled off?

Once I learn more about the situation on your respective devices, I’ll be able to advise further on whether I’ll need a console log to dig deeper. Looking forward to your replies.

-Trevor